Not bad. But there are more room for improvement.

Excellent support and ontime response. Very professional service.

Yes good platform easy to book , payments and information

they said it will have a guy holding the name card just outside of the arrival hall, PLEASE do remember to have a phone number in malaysia, or at least have a wifi or using their SIM card there, and get contact by using whatsapp or something like that. it was a terrible experience that i gave them the flight number and when I go out, no one there, try to find anybody looks like picking up customer, but no use. need to contact them by phone, and they did come to the airport,but stay outside of it, if just sending whatsapp might cause you a lot of time, but if you don't have a phone, this is the only way you can do, unless you don't need the car.

hope that the detail shown in your confirmation are correct, as I didn't see anybody waiting for me outside with a name card.

I contract them and they already got the car ready outside Airport.

Easy access.

Improper break system

The contact numbers and pick up details provided were not accurate. I waited a good 1.5 hours and noone came to the arrivals hall. I had to call Easyrentcar and they took around an hour to locate the person dropping the car off. He was waiting outside the airport and his number was not the same as the one on the booking. While waiting for this driver, I had other approach me that were offering the same car for half the price. Next time i will just book one from the airport.