Very bad customer service

Peter G.

Portugal

Reviewed: Thu, Mar 19, 2020

About GOLDCAR: 9.0 /10

When I picked up the car I was 2 hours earlier because of a change of flight due to the corona problems. I did not get the car, but if I paid 80 euros I could take it with me! So I waited 2 hours. I brought the car one day later back then scheduled because my return flight had also changed, for this day they charge me also too much.

About QEEQ: 10.0 /10

Small SUV | Fiat 500X 2 Doors or similar

7-day rental

Relevant Reviews on GOLDCAR Lisbon Airport

A.Alves

Portugal

7-day rental

Economy | Ford Fiesta or similar

Reviewed: Thu, Dec 12, 2019

About GOLDCAR: 9.7 /10

Staff was very pleasant

About QEEQ: 10.0 /10

D.DeMelo

Portugal

7-day rental

Mini | Opel Adam or similar

Reviewed: Tue, Sep 17, 2019

About GOLDCAR: 7.0 /10

Gold car is hands down the worst crooked car company you can use. They don’t care about the customers whatsoever. All they want is to screw your over for extra money.

Portugal

3-day rental

Mini | Opel Adam or similar

Reviewed: Fri, Aug 30, 2019

About GOLDCAR: 6.7 /10

Counter staff were doing their best but clearly needed more staff.

About QEEQ: 8.0 /10

J. B .

Portugal

20-day rental

Compact | Peugeot 2008 or similar

Reviewed: Sat, Aug 24, 2019

“Terrible. Pre pay for insurance and at pick up they tell you it isn’t valid and end up charging more”

About GOLDCAR: 5.0 /10

Terrible service pre pay for insurance they charge me again for something i did not ask saying that ins i pre pay doesn’t count for them. Rip off! Never again .Do Not Recommend at all.

Portugal

9-day rental

Economy | Ford Fiesta or similar

Reviewed: Sat, Aug 3, 2019

“Never again with Easy Rent Cars”

About GOLDCAR: 10.0 /10

Goldcar provided excellent customer service. They were very kind during pick up & drop off. The only thing that was on the downside is that they charged €104 for a full tank which is not at all reasonable because when we filled up gas on the car, it was around the range of €50-70max for a full tank & we normally use up all the gas before fueling up. Also I’d like to add that when we got the car, gas was only 75% full. When we mentioned it to the employee he said this car is full tank & that it just doesn’t show full on the metre which is the most bullshit thing I’ve ever heard. Anyway long story short we ended up getting a refund of €25 for the not receiving the car in full tank. Other than that, everything went smoothly.

Very bad customer service

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