LISBON AIRPORT CAR RENTAL REVIEWS

It was ok… less

Ok

I chose the Toyota Corolla Hybrid because I knew fuel prices in Europe are high at 14 yuan per liter, and this car uses only 5 liters per 100 kilometers. I had rented this car before and was familiar with it. Upon reaching the store, after confirming the contract and paying the deposit, the staff informed me that they didn't have this model available. Instead, they offered me a large diesel car, which I refused. They told me that they don't have any Toyota cars at all. I asked why they made me sign the contract and charged me, only to give me a Hyundai Jeep with a 2.0-liter engine, which I didn't want. For me and my spouse, a 1.6-liter car is more than enough. Larger engines consume more fuel, and parking spaces in Europe are small. If it weren't for the hybrid, I wouldn't have considered this rental company. I wanted to cancel the order. After calling the rental company, they told me that the Jeep was also a hybrid and that they had no other cars available. I insisted that a comparable car should be hybrid-to-hybrid, same engine size. This company was terrible. The staff processing the rental left us at the counter and went to eat as soon as it hit 6 PM. Later, I had to confirm with the store manager and the rental company that the Jeep was indeed a hybrid, and I had no choice but to accept it. Not buying insurance required a 2600-euro deposit. Returning the car was quick; they had separate counters and staff for rental and return, which was quite efficient. After getting the return confirmation, I asked about the 2600-euro deposit. They said it would be refunded immediately, but I guess it will take 30 days.

Very satisfied.

Shouqi Car Rental actually partners with a European rental company. The T1 terminal at Lisbon Airport has a whole building dedicated to various car rental companies, making it easy to find the pickup location. However, returning the car can be confusing. The rental office is just to the right after exiting customs at T1. Note that the vehicle inspection process in Portugal is very thorough. Once you inform the staff that you've purchased full insurance, they won't try to sell you additional coverage.

I had some problems with the seller trying to force the insurance and not wanting to accept my credit card as a deposit, but after a lot of effort it was resolved.

Excellent price and speed of rental

Foi tudo positivo. Até agora.

Sem nada a acrescentar

We wanted a small car for two people to get around, so we booked a small car. The car was ideal. Fairly new and in good condition.

As always QEEQ is fantastic.

The pick-up/drop-off point is outside of the airport, but there's a regular shuttle. Shuttle may be overcrowded, so be in advance for the drop-off.

Excellent

Counter staff tried to upsell to more expensive car, tried to sell insurance package although I had full insurance already

Not bad. I didn't buy insurance in China, thinking it would be better to buy it locally. But the staff on site said that this is a 4*4 high-end model, and it cannot be covered by full insurance. This means that if the car has a major issue, we would have to pay 6000 euros.

Very satisfied

The car was in great condition and met all of our expectations

great booking process- easy can clear

Very satisfied. There was no pressure to buy insurance or hidden charges. The staff were easy to communicate with and had a good attitude. Do not rent an electric car, charging is very troublesome.

Very satisfied, no pushy insurance sales, and no hidden fees. The staff are easy to communicate with and very friendly. Don't rent electric cars; charging them is troublesome.

After waiting in a queue at the counter, they announce additional fees ("premium location' fee, minimum license requirement, e-toll device hire). On top of that, they are trying to push very hard for their overpriced insurance. The vehicle I booked (an Audi Q2) changed to a Wolksvagen Touran (not the same category), and when I asked for time to think, I finally ended up with a Renault Captur. On the positive side, I must say that the deposit charge was returned to me the next day after I dropped it off.

The person on the line was very helpful and patient.

The counter only checked the document issued by QEEQ, ignoring my notarized Hague Apostille. Europcar's system is mediocre; the address, phone number, and email all need to be handwritten. After explaining that I had purchased all the insurance before departure, the counter did not push additional insurance, which is a good practice among major car rental companies nowadays.

I waited a long time for the car and at the return, they were very cautious about every small scratch, one that I couldn’t see in the photos and they charged 180€ for it!! I was furious at the return.

Qeeq did an excellent job considering the circumstances, I hope the AXA insurance will do the same.

Apart from having to wait in line for a bit when picking up the car, everything else was very convenient.

The staff at the store helped us complete the rental process enthusiastically, but unfortunately, there was no ID3 available.