Very dirty car with mud both inside and outside. Horrible cigarette smoke. Had to buy a spray can to get it somewhat under control. Got 3 euros back for spray can thats it. Got a headache from the bad smell. I should have rejected this car and Hertz should have never put it up for rent. No more Hertz NL for me.
The staff was extremely slow; everyone in line was complaining. When returning the car, they blamed us for a small scratch that we didn't cause and demanded 1200 euros before allowing us to leave. It was a terrible experience.
The staff were very professional. We took some time to find the parking lot because our English isn't very good. Both picking up and returning the car were very quick.
The car pick-up process at Amsterdam Airport went smoothly. The staff were very patient in explaining everything. We originally booked a Ford SUV, but since it wasn't available, they gave us a Skoda instead. The trunk was spacious, meeting our requirements, and the car was very new. The most satisfying and unexpected part was that the car came with GPS, which made our trip very smooth.
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Dirty stinky car. Avoid Hertz NL
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