Wonderful

They said they could deliver the car to my door, which I thought was good, but the car's condition was surprising. It must be at least 10 years old to be this bad. The front seats' leather was completely damaged, with burn holes from cigarettes. The driver's seat was wobbly, and it shook back and forth when braking and starting. I really didn't expect it to be that terrible.

Originally reserved to pick up the car in the city, but was told upon arrival that I had to go to the airport, wasting nearly an hour. PS: Spent 2 hours looking for the store, there were no clear signs, the provided address was incorrect, and the store name was not given in advance.

The company's service attitude is acceptable, and they have a counter at the airport.

KK company operates fairly professionally with clear and complete documentation. The service attitude is also good. However, the condition of the cars leaves much to be desired – they were dirty, old, and damaged. One of the cars we rented had scratches all over. It seems their vehicle fleet might be insufficient. Typically, operational vehicles in Kota Kinabalu have yellow-painted rooftops. One of the cars we rented had a yellow rooftop with KK lettering, while the other one didn't, making it unclear where that vehicle came from.

The company is excellent. They delivered the car to the hotel on time, even though our hotel is very far from the airport. The service was very punctual and friendly.