Satisfied customer

The waiting time was acceptable and the explanation was clear. However, no one helped us install the child seat, so we spent a lot of time on that. We sought their help, but they were short-staffed and couldn't assist.

Pretty good

The best part is, we were supposed to return the car at 11 AM since we picked it up at 11 AM, but because it was a Saturday and the tax refund office opened at 10 AM, we knew we couldn't return the car on time. We were still driving from Austria to Switzerland! Then we called the return service and informed them we'd be late, asking how much extra it would cost. He asked how late we'd be, and we said around 1 PM. He said 'No problem, it's OK, no extra charge.' Wow! When we arrived, we couldn’t find a gas station on the way to return with a full tank. The front desk staff was very friendly and told us there was a self-service station across the street and an attended one around the corner if we needed help. He even mentioned that gas is expensive here and it wouldn’t be cost-effective for us. Exceptional service! We filled up the tank, returned the car in a minute, everything went smoothly. Highly recommended!

Amazing! I'm really grateful for the upgrade to the Cupra electric car - saved us a lot of petrol money, and allowed me to drive a really awesome vehicle I hadn't tried before. Thank you!

Your staff was very helpful both at pick up and drop off point.