Excellent

Car was smelly and floors were really dirty.

I would give Easirent zero if I could

I waited for. Bit but no longer than is normal, and they seemed to be expecting me which was good. The paperwork took a bit of getting through I felt compared with hires i have had overseas. other than that the staff were helpful, customer oriented and accommodating. One thing, and this is a constant gripe of mine - can booing platforms and car hirers get a grip over the ‘additional’ insurances’ - just other wrap it all up in the initial cost and be truthful about it, or leave it out and stop trying to frighten people in to buying an expensive addition so that commission can be made.

See the comment about additional insurance - what a pain in the backside.

They could improve the signage at the airport to the shuttle transfer area.

Car was dirty, and customer service non-existent - very mixed messages and didn’t put me at ease especially when he said the deposit would be held for 6 weeks and that this was a decision of MasterCard. We know this is illegal.