The customer service was very poor. We booked online and were told we'd only need to pay an additional 57 euros at the store to get the car. However, the customer service forced us to buy full insurance for 65 euros and we spent 105 euros for a full tank of Honda Civic's fuel, which actually costs less than 80 euros. It feels like fraud. We hope that the rental company can help us get our extra money back.
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