The service was terrible and completely lacked compassion. The service was extremely poor. I booked at the airport hotel, but the store was closer to the hotel. After returning the car, they assisted with transportation but refused to drop me at the hotel entrance, insisting on dropping me at the airport shuttle stop instead. This forced me to walk with a large suitcase, which was highly inconvenient, especially since the road from the hotel to the airport shuttle was under construction. Absolutely inconsiderate and extremely frustrating.
The driver's license requirements stated on the Zuzuche app are incorrect. The store only accepts international driver's licenses, but the app lists requirements including notarized translations certified by the consulate. When picking up the car, they required an international driver's license to be issued on-site. Although Zuzuche reimbursed the cost for obtaining the license, the pickup process was delayed by over five hours. Overall, it was not a very satisfactory experience.
The bumper damage was visible on pick Up, the emoloyee took photos of it and said it was in the database. But on drop off they said they did not see it in the system and wanted to charge us for damages. Luckily we had a video from pick up.
Check-in was the worst we’ve experienced and we’ve rented many cars in Valencia with all the companies. The 2 agents working that day were so busy chatting and giggling with each other and the other workers that we were stuck in a LONG line of people waiting to check in or check out. It took us 1 hour and 20 minutes to get the car and there was no reason for the delay. Every customer in line was clearly as annoyed as we were. That said, our return went smoothly and quickly with a different employee so no complaints on our return. We will not use this RecordGo location again, however.
About QEEQ:10.0/10
Loving it! Thank you for helping to connect us with affordable rental companies.
They also offer motorcycle rentals. Overall experience was pretty good, and contrary to what others say, purchasing additional insurance was not mandatory. I only placed a deposit of 1200 euros without buying extra insurance, just the basic coverage from the car rental company. QEEQ is quite reliable. They rarely check translation documents or notarized certificates.
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Deposit & credit card policies
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