VALENCIA AIRPORT CAR RENTAL REVIEWS

Average, the car is old

Overall good, but their attitude worsened after I declined the recommended insurance.

Todo de 10 como siempre. Solo que esta vez el auto no estaba recién lavado, pero igual todo de 10.

Todo como siempre. Del 1 al 10, les doy un 12.

In the future, I probably won't choose Zuzuche for car rentals abroad. They sell insurance from Chinese insurance companies, which means if an accident happens, you have to handle it and pay for it yourself first, then claim compensation after you return to China. (And even then, there's no guarantee you'll get compensated! Who trusts Chinese insurance companies anyway?) Driving throughout this trip was really nerve-wracking!

The vehicle provided was a hybrid although the hybrid option was not explained so did not use. The car upgrade was very satisfactory

Excellent

Todo muy bien. El coche mejoró las expectativas. Muy recomendable. Segunda vez que alquilo aquí. Lo único que considero negativo es el bloqueo de 1000 euros de garantía. Es un poco alto.

Todo 10. Fácil y accesible.

Service is acceptable

Great service from both the young men at the desk on pick up and drop off

Overall, it's okay.

There was a minor issue this time. Normally, they upgrade the car for free if none are available, but this time a male front desk attendant, who didn’t look European or American, first tried to force me to buy insurance. When I refused, he said they didn’t have smaller cars and I would need to pay for an upgrade. The next day, I went back to the store and the manager confirmed the upgrade would be free. Their cars are usually good, and their service is typically fine. It seems like this staff member wasn't very knowledgeable. This time the refund was slow; it's been five days since I returned the car and still no refund.

Todo bien. Un poco pesados con la venta de seguros, pero es normal

Todo muy rápido y muy fácil

Very satisfied! The rental company offers many vehicle models with good value for money. The insurance purchased at the rental company is a bit more expensive than on QEEQ.

Returning the car was smooth, and the staff were very friendly - definitely worth a five-star rating. However, I wouldn't even give one star for the pickup experience. The staff relentlessly tried to sell us insurance, even though we had already purchased the most comprehensive insurance through the rental platform. Once they realized we weren't buying their insurance, their attitude changed dramatically for the worse. They delayed us significantly, especially the person who attended to us. Absolutely disgraceful behavior.

Very satisfied

Very efficient. Free upgrade !!!!!!!

Very good. The refund was processed quickly this time. Remember to take photos when picking up the car.

Booking in staff were average not overly friendly or helpful just did their job nothing more or less no real interaction. Seemed more intent on getting feedback via a QR code. Drop off much better fast and efficient and very friendly.

Very easy to book, helpful instructions and will definitely use again.

Had to wait a bit to pick up the car, but returning it took only a few minutes. The deposit was refunded immediately. Will choose this company again next time.

The service was acceptable

Excelente coche. Me hicieron un upgrade y me dieron un AUDI A1. El problema es que para este coche se necesitaba una tarjeta de crédito con EUR 2000 de depósito y mi reserva era de un coche de EUR 1100 de deposito, por lo que no tuve más remedio que contratar el seguro de ellos (EUR 67) porque mi tarjeta no tenía EUR 2000 de disponible, pero insisto en que yo pedí un coche de EUR 1100 de depósito.... al fin de cuentas el alquiler me salió carísimo.... y yo no podía decir que no porque QEEQ.com ya me había cobrado el valor del alquiler... o sea que si no contrato el seguro que ellos me obligaron a contratar pierdo todo y me quedo a pié ... vale aclarar que Click Rent no me había dedo de baja el bloqueo de EUR 1100 del alquiler anterior que fue casi un mes antes..... por eso no tenía disponible en mi tarjeta

La plataforma muy bien, el protector de reserva funcionó y me disminuyó un alquiler de EUR 74 a EUR 55 aprox. El problema se dió en mi comentario sobre click rent.