DR.TRIP CAR RENTAL REVIEWS

I deposited 1000 AUD, but it's been a month and a half since I returned home and I still haven't received it back. I don't understand why.

The pickup location was not the one specified at the time of booking. We had to wait for an hour before the staff arrived.

The car model did not meet expectations.

All contact methods failed to reach the company, directly causing a four-hour delay in pick-up time and ruining the entire day's schedule.

I paid a 3000 yuan deposit, which was supposed to be refunded in a month. Now it's been two months and still no refund. I don't know when or if I'll get it back. I'm currently seeking my rights. Think carefully before booking!

Unexpected car swap without prior notice. When picking up the car, they asked if I wanted it, leaving me unprepared!

The service attitude was very good when picking up and returning the car, but when it came to refunding the deposit, there was basically no response. It was initially promised to be refunded within 30 days, but after 33 days, there was no refund at all and no way to contact the staff.

Terrible

Terrible

Please refund the deposit to users as soon as possible, it has been two months with no updates. They claimed there was a $30 violation, but no fine notice was provided. Others charge a $100 deposit, while it feels like you are just collecting money.