CAR RENTAL REVIEWS ON 724 RENT AT ISTANBUL AIRPORT, IST

I, along with four other ladies, planned a 14-day trip with lots of luggage and decided to rent a car in Istanbul. This was the only company with a large automatic car available, so we booked it. Upon arrival, we waited for almost an hour and then called to be picked up and taken to the office. We were driven to a very dark side street, at least 10 kilometers from the airport, with only a dimly lit parking lot and no other staff in sight. We called the number provided by the platform, and the person on the phone told us to sign the contract with the driver first, and then he would provide the car. After signing, they handed us a manual car with no fuel, contrary to our booking. We protested, but the person on the phone insisted that we had booked a manual car. Our complaints were ignored. I then called customer service. They were polite and patient but couldn't resolve the issue. Due to the late hour, we had no choice but to pay someone to drive us to our destination. To keep up with our itinerary, we had two options: 1. Return the car and fly; 2. Wait for the company to provide the correct car. They insisted we had booked a manual car, and despite multiple calls with customer service, the company begrudgingly agreed to a swap but couldn't guarantee the timing, clearly trying to make things difficult. So, I opted for the return, which the car company refused. Frustrated, we booked flights and left the car (for which we had to fill the gas) at the hotel for the company to pick up. Initially, they claimed they couldn't collect the car, but the hotel later confirmed they did take it that same day. I've only shared around 60% of the details here, but you can imagine our frustration. The platform's support was patient and tried to help but ultimately didn't solve the problem, largely just comforting me. The customer service assured us that an after-sales ticket was created and the issue would be resolved once I returned home. It's been 15 days since I came back, neither the rental fee prepaid on the platform has been refunded, nor the company has returned the 600 Lira deposit. Why was the deposit deducted? The gas tank was full when we left! This car company is unfit for business on this platform; I genuinely suspect it's a scam.

I traveled with four other ladies for a 14-day trip with a lot of luggage. We planned to rent a car in Istanbul, and this was the only rental company offering an automatic transmission for a larger vehicle, so we booked with them. Upon arrival, we waited for almost an hour and called to have someone pick us up and take us to their office. They took us to a dark side street, at least 10 kilometers from the airport, to a dimly lit parking lot with no other staff around. We called the number provided by the platform, and the person on the phone said we should first sign the contract with the driver, and then he would give us the car. After signing, they handed us a manual transmission car with no fuel. We objected, but the person on the phone insisted that we had booked a manual transmission! Our protests were ignored. When I called the rental platform's customer service, they were polite and patient but couldn't resolve the issue, so I won't go into details. Since it was late, we ended up paying someone to drive us to our destination. To keep up with our itinerary, we had two choices: 1. Return the car and book a flight, or 2. Have the rental company promptly replace the car with the one we booked. First, they insisted I had booked a manual transmission car. No way. I called customer service again, and after a long conversation, the rental company said they would replace it but couldn't guarantee a time, which was clearly an obstruction! So, I opted to return the car, but the rental company refused. We had to book flights in a rush and leave the car (which I had refueled) at the hotel for the company to retrieve. The company claimed they couldn't pick it up, but the hotel informed us that the car had been collected that same day. The details I shared are just about 60% of the ordeal; you can imagine our frustration. The rental platform was patient and tried to help but couldn't resolve the issue, mostly just comforting me. Customer service said they had established an after-sales ticket and would resolve the issue when I returned home. I had no choice but to leave it at that. However, 15 days after returning home, the platform has not refunded the prepayment, and the rental company deducted an additional 600 lira. Why the deduction? I refueled the car! This rental company should not be doing business on this platform. I strongly suspect it's a scam!

Please check my complaint and customer services communication with me by email

The app showed that both pick-up and drop-off were at the airport, but the actual location was ten kilometers away in a remote area. The rental company is very unprofessional. I waited over an hour at the airport to get the car, and over half an hour to return it. The car was handed over with an empty fuel tank. The condition of the car was also terrible, with maintenance lights on when I received it.

Overall rental experience was satisfactory.

When we picked up the car, the fuel tank was empty. The staff only focused on getting our signatures and did not inform us that the car had no fuel! I understand English, so they could have told me, but even without that, there are translation apps they could have used to notify me. They didn't say anything! We drove about 10 kilometers and had to stop by the roadside because the car ran out of fuel. Most importantly, when we called the company, no one answered! Another issue: the car they gave us was extremely dangerous. A maintenance warning light came on as soon as we started driving! They just took a lot of photos when handing over the car and didn't explain any important details. It feels like they only care about making money and not about our safety! At the gas station, we stopped and had someone inspect the car, and they told us the tire pressure was uneven and the wheels were loose! We had to get it repaired ourselves. When we asked to change the car, after a lot of back and forth, they told us there was no available car in the area. We were in the capital city, Ankara! I don't even want to talk about the return process. Overall, it was a terrible experience! Everyone, please spend a bit more money to rent a car at the airport, and go for a major car rental company. Avoid these kinds of rental agencies that do not ensure your safety!!