BIDVEST CAR RENTAL REVIEWS

Unauthorized charges

The process was smooth. No other comments. It was a good experience for me

The booking process was fantastic n easy. No frills everything is straightforward

Yes very well

Great

Bidvest counter waiting time was quite long and the process to register Qeeq booking took long. However vehicle was perfect.

Easy, accurate, efficient to book and pay.

Bidvest was awesome and gave me a free upgrade to my car. Great service but did charge an additional admin fee which was unexpected and should be listed in the price or notified of before accepting when booking on EasyRentCars

EasyRentCars should try to get free upgrade cars at budget prices if available to help there customers. Also excess amounts charged are very high compared to other providers so should be reduced. Also bidvest charged an additional admin or contract fee which was not indicated at the time of booking on EasyRentCars app

Was charged $160000 rand waiting to get refund

Car was not ready at the scheduled pickup time; I had to wait an hour.

Few people, no queue

The staff was not well trained, it took an hour to pick up the car.

Overall, it's pretty good, quite user-friendly, and the prices are very competitive.

They use old cars. They gave me a very dirty car that was not washed and not properly serviced. But I told them to go and wash the car and valet it so they took it back for valeting and brought the car to me at 1300 hrs instead of 10 am. The car had so many scratches and many dents. Bid set should value their international customers and provide good cars. I was a little bit disappointed with the state of the car I got. They photocopy the credit card details, card number, cvv and expiry date and keep it in their records which can lead to ones credit card being used fraudulently if the records get seen by someone else( I don’t know if that the right proceedure) though. The staff that helped me were professional.

Excellent service from Easycarrentals.com. Will definitely use you guys again. But communicate with Bidvest and know the state of the cars your customers are getting for improvements of service

The service was organized and the staff are all helpful.

The platform was easy to use for booking smoothly.

Very nice friendly and helpful staff at both pick up and drop off. The car had a lot of squeaks but probably more the fault of Toyota than Bidvest! Not major extra charges (speeding fines etc) at this point - hopefully that will remain the case. Would definitely use Bidvest again!