The main driver did not have an international credit card, which resulted in being unable to pick up the car or get a refund. It took over an hour of back-and-forth communication to be informed that changes or refunds were not possible. Had to make a new booking on the spot. Extremely poor experience.
When picking up the car, I filled in the wrong birth date (had to walk back from the parking lot to correct it), and there was confusion about the return location (the system submitted Abu Dhabi as the return location, but the store's confirmation slip showed Dubai). The reserved car model was not provided, Almo's prices are higher, but the cars are older—not worth it.
Overall, it was pretty good. The process was a bit slow, and I had to wait for a while, but there were no other issues. It was a decent experience overall.
As soon as you exit T1 airport, you can see Alamo along with two other companies, so the queue was a bit long. There were two staff members, and it took at least five minutes on average to serve each customer.
I prepared in advance by doing research, brought my own phone holder, carefully studied the traffic rules, purchased full insurance, installed WAZE, drove safely without speeding. Parking in Abu Dhabi and Dubai was convenient and free of charge. Aside from the price increase during the National Day holiday, the self-driving experience was absolutely perfect.
Overall, it was fairly satisfactory. The vehicle was quite old and couldn't start in the parking lot. Fortunately, I contacted customer service, and after waiting for 2 hours, the rescue team replaced the battery. Luckily, the trip wasn't delayed.
Satisfied, but the queue for paperwork was a bit long. I asked for a Ford, but the rental company gave me a Japanese Suzuki instead. It was decent overall.
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