CAR RENTAL REVIEWS ON THRIFTY IN DUBAI

You will see the counter right after exiting the airport. There was a group of French friends in front of us, and because the explanation was very detailed, it took almost ten minutes. When it was our turn, they kept offering us water and gave my daughter dates to eat. The staff was very courteous.

The car provided was not the model I requested, and it was not a 9-seater. Be cautious if you booked a 9-seater.

Extremely poor service

Very smooth

The service attitude is good.

When picking up the car, they didn't inform me where to park when returning it to Dubai Mall, nor did they mention there would be additional fees if not returned at the airport. When returning the car at 9 PM during the shopping season, there were no parking spaces available, so I parked in the fashion area of Dubai Mall. The person at the front desk told me that I must park in Cinema B2. I told them the mall is too big and I don’t know my way around, could I have some more time to find a spot. A woman with a bad attitude said they would only give me an extra half-hour. I ended up taking a wrong turn in the parking lot—Dubai's roads are very complicated. Each wrong turn meant a significant detour to get back, and eventually, I accidentally exited the parking lot, had to queue to get back in, and only then found the designated spot, which took over an hour.

Couldn't find it in Dubai Mall at all, asked many people and no one knew.

The wait time to pick up the car was too long.

Too much waiting to pick car . They charged extra money which is no mentioned in the email. Can you please my refund 12$ money back.

Overall it's fine. When giving the car, they just let you have a quick look. During inspection, they use a UV flashlight to check the whole car and found scratches under the side skirts.

The rental store at Dubai T1 is right at the exit, easy to spot. We were traveling with six people and had reserved a 7-seater XC90. At the airport store, the staff informed me that the car wasn't available and that they could upgrade me to a BMW 7 Series. However, the 7 Series couldn't accommodate all of us. Eventually, they offered a Mazda CX-9, which is also a 7-seater. I thought that was fine, but when I asked about the price, the staff said it must be calculated based on the original order price. I pointed to their price list and said that it wasn't fair to charge the higher XC90 price for a Mazda CX-9. The staff referred to the contract terms, stating they couldn't guarantee the reserved model but must provide a vehicle with the same number of seats. The Mazda CX-9 is not the same class as the XC90, and I insisted that they charge based on the Mazda CX-9 rate. After a prolonged discussion, I was about to switch to another company when they suddenly agreed to give me the XC90, claiming it was initially reserved for another customer who hadn't arrived yet. Given the new XC90 had only 2000 kilometers on it, I suspect they were reluctant to rent it out. Additionally, the airport store said there would be a 150 DHS charge for returning the car at a different location. However, when I later decided to drop off the car at the Dubai Mall location due to changes in my travel plans, I called the 800 number on the contract to make the change, and they didn't mention any additional fee. So far, the credit card charge reflects only toll fees, and no extra charges have been added, though there might be additional charges later. Overall, the airport store's attitude was not favorable; it seems they were trying to manipulate tourists.

No queues

Not bad, found it right after leaving the airport. However, I was charged toll fees twice, currently in the process of sorting it out.

The schedule is incorrect. Requested to reschedule or refund and rebook, but the rental company hasn't replied for over ten days! They have time to take orders but no one to handle after-sales!

Waited a very long time during car return, no queue, just very slow and inefficient. Never choose Thrifty, never choose Thrifty! I've rented cars so many times, but this was the worst service ever. I had to wait a very long time to return the car, and during that entire time, no one informed us that we needed a parking ticket. Fortunately, we left the parking ticket in the car. However, during the return process, the staff deliberately lost the parking ticket and then asked us for a 180 dirham penalty fee as an excuse! We were pulled back to find the parking ticket just before airport security. We refused to pay the fine, confirming that the ticket was left in the car, and eventually, the parking staff easily found the entry time through the license plate and reprinted the ticket to resolve the issue. They just made excuses to charge a fine, which was outrageous! Moreover, the total parking time was less than an hour, so I don't understand how they calculated the 180 dirham penalty! This rental company is horrible! A disgusting car rental experience!

The wait time to return the car was extremely long, without any queue, just very slow and inefficient service. Do not choose Thrifty, absolutely do not choose Thrifty! Out of all my car rental experiences, this was the worst service ever. The wait time to return the car was extremely long, and no one told us we needed a parking ticket. Luckily, we left the ticket in the car. When returning the car, the staff purposefully lost the ticket and demanded a 180 dirham penalty fee due to the missing ticket. They even dragged us back from the airport security check to look for the ticket. We confirmed we left the ticket in the car and refused to pay the fine. Ultimately, the parking staff easily found the entry time through the license plate and reprinted the ticket. Yet, Thrifty used excuses to charge us the fine. Ridiculous! Moreover, we parked for less than an hour, so I don't understand how they calculated the 180 dirham fine. Horrible car rental company and a disgusting experience!

The car and service was excellent

Easy to use platform

I try this company first and last time in my life they blocked heavy amount from my credit card No any damages I remember i made some 2 or 3 mistakes and I received different types of fines from THIRFTY OFFICAL EMAIL 4 days ago I returned the car they still are sending dummy email for fines Not sending any offical letter from UAE police Any evidence not proof on UAE Online system If i asked to Thirfty they asked we have already paid thats why not showing on system Half an hour ago I received email and daily checking UAE Online system their no any complaints Thats is the best way to earn money for this types of company So pls be careful

I m diamond customer and using qeeq since 3 years

Service is good, but the speed is a bit slow.

Excellent car and cleanliness. They scour the car for any mark whatsoever! They look with a fine tooth comb. In fairness they do this at checkout and check in. Make sure you video car yourself at start