CAR RENTAL REVIEWS ON ALAMO IN SAN FRANCISCO

At the counter, I was asked if I would return the car with a full tank. I said yes, but they still charged me extra for fuel when I returned the car. They also added towing insurance without my consent, resulting in an additional $42.50 charge. I contacted the rental company, but they gave the same explanation, saying there was nothing they could do. However, after my daughter, who speaks good English, called them, they quickly canceled the charges. I've encountered this issue three times, and each time I had to resolve it myself because the rental company was essentially powerless.

Pickup at San Francisco Airport is very convenient. You can choose any car, the condition is good, and the return process is quick.

Big company, good car condition, bought full insurance, so it's quite worry-free

Very good, they meet customer needs, and the cars are great.

Good

Just average

Not bad.

A very pleasant experience

There were quite a few people waiting in line for the paperwork, which indicates that this company is pretty good. Signing, picking up, and returning the car were all very simple.

Amazing black convertible Camaro. Service was straightforward and convenient.

I returned the car on time in the morning and had my boarding pass at 8:07 AM, but later they charged me more than $23, claiming I returned the car late in the afternoon at 6 PM. I wasn't even in the US at that time. Did your employees use the car and charge it to me? There's been no further response. Very disappointed!

Both pickup and return were very smooth

Convenient and fast

The car rental company with the longest queue!

The company is quite large, with branches in various regions. There are many vehicle options available. I initially wanted to rent a Grand Cherokee, but at the counter they said it was unavailable. They offered either a Santa Fe or a more expensive Ford Edge, which I did not agree to. However, when I went to the parking lot to pick up the car, I was pleasantly surprised with a 2017 high-end GMC. It had only run over 13,000 miles, essentially a new car. Midway, the car showed a need for an oil change. I contacted customer service, and they provided three options: continue driving if the car was in good condition, switch to another car, or find a repair shop for an oil change and then get reimbursed. Later, I went to the Salt Lake City branch to exchange for another car, but they only had a mini van. So, I opted to get an oil change at a repair shop, which cost over $50 with tax. The refund was processed smoothly when I returned the car. Overall, it was a pretty smooth experience.

Easy car rental process!

Very satisfied

QEEQ did not include third-party insurance, so I had to pay an additional fee for it at the counter.

Pretty good

Self-service car pickup is the most convenient.