I ordered Hyundai Accent get Chevorlete Aveo and it was not good enough also the Hazard lights not working neither the USB!! tried to change it but got older car with more milage.
At noon on Friday, there were hardly any customers at the counter. Providing a passport, credit card, and driver’s license was all it took, and we clarified the insurance and unlimited mileage terms before finalizing the contract smoothly (if no one is available at AVIS, you can also check with the Budget counter next door). For later issues, you can simply contact them via WhatsApp. When my tire was punctured, AVIS staff told me to visit a tire shop and then call them. They directly communicated with the shop over the phone, and the tire was repaired for just 100 EGP.
The overall experience was great. I'm a longtime AVIS customer. Be aware that Egypt enforces strict speeding regulations, and AVIS's administration fees for fines are quite high. Fellow drivers, please take note.
Despite my poor English, I managed to pick up the car smoothly, taking quick photos as a record. Purchased unlimited mileage for about $16 per day. Driving in Cairo is absolutely a nightmare; on the day of returning the car, I accidentally took a wrong turn and had an intense experience. Honestly, I didn’t even feel like taking photos or videos. Both the driver and passenger were focused on the road and the navigation. On the trip to Marsa Matruh, I ended up with two speeding tickets.
After renting the car and driving for about two hours from the airport towards Alexandria, the tire blew out approximately half an hour before arriving. It was extremely dangerous as I had to cross five lanes from the innermost lane of the highway to the emergency lane. I sought roadside assistance from the rental company, which has a branch in Alexandria, but they kept delaying support. In 40-degree weather, we had no choice but to replace the spare tire ourselves. Although we communicated in advance about getting a replacement car upon arrival, when we reached the Avis Alexandria branch, the four of us were offered seating for only two people, no water, and made to wait for nearly three hours. Ultimately, they replaced the tire alone and claimed the damage was my responsibility, stating that the tire had a large cut on its side. I truly don't understand; I was driving normally on the highway the entire time, so how could this be attributed to me? The service was completely unacceptable. I have rented with Avis in many places before but have never experienced such poor service as in Egypt. When returning the car, they charged me $100 for the tire without providing any receipt, only promising to email it later. Honestly, I don’t believe that will happen. The attitude was extremely disappointing, and I will continue to file complaints.
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