The car was good but I hired a gps at additional cost and that did not function. I told the staff upon return and got only half the refund for the gps. I paid for 8 days and it only worked for the first day.
Extremely dissatisfied. Unjustified charges. I initially prepaid over $800 on the rental platform, but an additional $200 was charged at the hotel for insurance and an extra driver. When returning the car, they demanded another $300, claiming it was for one-way rental and additional driver fees, which I had already paid during booking and pickup! The staff was rude and told me to contact the rental platform's customer service. Terrible experience!
Once again getting issued with a compact SUV when mid sized ordered. Car and service was acceptable just wish didn't have to fight to get what was booked
Overall, quite satisfied. Returning the car was very convenient. When I mentioned I didn't want extra insurance while renting, the service staff left, making me check the contract by myself with no one to ask questions. She returned only after I had signed the contract.
At the time of pickup, I clearly stated I didn't need any additional insurance and asked what the $137 was for. The clerk said it was a deposit that could be refunded. Since previous rentals involved prepayments, I didn't pay much attention. However, when I was charged, it turned out to be an expense, not a common $200 prepayment. I later discovered the bill included road assistance and some highway insurance, which were abbreviated and hard to understand.
“The lady at the reception of AVIS was rude!!! She asked me to pay more than £100 extra!!!!”
About AVIS:2.0/10
Avis tried to force me to pay an extra insurance for more than £100!!!
I have completed a full tank top up of the car that costed me $35 at the pump and they charged me incorrectly more than $100 for fuel never agreed when the tank was only half empty so they suppose yo charge me max $20 and not more than $100.
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