This was my second rental from this location and other than the deposit being $1000 for an SUV, I have never seen a deposit higher than $500 and last time that is what they took, the experience was pretty painless.
About QEEQ:10.0/10
Never a bad experience. Customer service seems to always be there when needed.
the vehicle given to us wasn't the vehicle scheduled.
We were supposed to get a Mitsubishi Mirage but it wasn't on the lot. Instead we were rented a large Toyota SUV which sucked way too much fuel. The next day we returned to the rental lot and were given a choice of mostly SUV vehicles. We opted for a Hyundai Kona which actually was a decent, comfortable ride.
“Qeeq is good, fox, not so much. You can start dropping your prices already.”
About FOX RENT A CAR:10.0/10
I am feeling ripped off because the excuse for the high cost of renting a car was because of a shortage of vehicles compared to the demand. But the car lot was full of cars both at pickup and drop off. So the shortage seems to be no loner the case. So fox and other companies are keeping the high rental charges artificially high now. That is my perception, and why I rated it a 2.
About QEEQ:9.0/10
No complaints about qeeq, other than the price shown by qeeq site was lower than the fox confirmation, so we were not sure what the real cost was going to be. So I called qeeq, and the agent explained the difference.
El personal que me atendió fue algo racista. Preguntas innecesarias y comentarios fuera de lugar. El precio es bajo pero no lo vale el pasar por humillaciones.
“Check in slow. Location several miles from airport and had to pay for their shuttle service. Why?”
About FOX RENT A CAR:6.0/10
I got an “upgraded “ car as the Toyotas had no Sat Navigation.
Got given a Chrysler, which was a slightly bigger car, which wasn’t necessarily what I wanted.
“Fox rentals confusion over vehicle class and insurance at pick up location.”
About FOX RENT A CAR:9.0/10
Finding the pick up location was easy enough although I was surprised at how far away it was from the airport. When we arrived the person we dealt with initially told us there were no jeeps available even though we had ordered a Mustang/Dodge Charger or similar via the QEEQ app. Eventually we were told that we could take a Dodge after a short wait whilst the agent went off to check. Then we were told that Fox Rentals don’t recognise our full premium insurance that was paid for using the QEEQ app!! Not sure if this was a ploy to force us to buy their insurance but we did not - not a good experience!
The Car was great and the drop off in LA was easy and done within a couple of mins.
About QEEQ:10.0/10
Would suggest improving rental companies acceptance of using 3rd party premium insurance providers such as the AXA policy offered by QEEQ. I don’t know why Fox refused to accept this but it’s very frustrating and so unnecessary. We basically had to sign a form to say we would not be using their insurance and taking all the risk.
I requested a small compact car, but they were out. I was given a bigger suv, with a much larger gas tank. The millage wasn’t good. I wish I would’ve gotten the little car.
Make sure that you tell people that in Las Vegas there are TWO car rental places off site and which one it is. I ended up renting a car for another company.
“Faster than I expected. Don't believe every bad review you read online. Good experience!”
About FOX RENT A CAR:8.0/10
Keith made the pickup process so fast and efficient. He answered all my questions succinctly and was the epitome of great guest satisfaction. Very personable and helpful in regards to changing my time to a little later than scheduled. As for drop off, it was a bit disconcerting because there was only one attendant and he was not there when I arrived. He finally did pull up and parked another car and readily scanned the rental car. I cannot imagine if there was a queue and if I came during a busier time. I would hate to be waiting in limbo if I were running late.
About QEEQ:10.0/10
I didn't use price drop and in my haste wished that I had opted for it.
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