“Turned up to counter and learnt no car had been booked from AVIS.”
About AVIS:8.7/10
Poor communication between Avis and local dealer. If we are poor in korea speaking, we could not get A car during the trip. With the excellent service of the counter staff, we finally got A car which was given up by other client at that time.
I booked it at 3am on a Saturday to have my car picked up on Sunday with payment paid in full online. By the time I got to the pick up, they said they never received the booking. So they did not have the model of car I reserved for me. Furthermore, because they did not receive the booking from Avis/ EasyRentCars, they had me paying again and refunding me when I drop off which I did. But they couldn't refund it on my card, and I had to go back in to reconfirm that the transaction of payment was cancelled. Overall, service was good. Just that when I was picking up, the lady wasn't super nice about it despite I had all my document proofing my booking. She told me to talk to Avis myself. It was frustrating.
Like: that the staff at Avis rental inside airport is okay. Good enough communication to figure out where the next stop will be to the shuttle then to the AJ Rental Car. Staff there was friendly. Dislike: None really
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P.YEUNG
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View more >Dislike: None really
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