If you don't buy their insurance, they treat you poorly!
The actual car was a Nissan Pulsar 1.2 CVT Energy Autom. Everything started smoothly, and the staff was very friendly. However, things went downhill when it came to recommending insurance! The rental staff were extremely persistent in trying to sell us insurance, saying that with 70 euros worth of insurance, we wouldn't have to worry about anything. They kept pushing us to reconsider. I thought we already bought full insurance on QEEQ, so there was no need to buy more. Plus, 70 euros is almost as much as the rental fee. Once they knew we weren't going to buy the insurance, their attitude changed immediately to being cold and indifferent. They even blocked over 1500 euros on our card! That's enough to buy a new car! We didn't think much of it at the time, took the keys, and went to inspect the car—assuming it would be fine. The rental staff reluctantly gave us the keys and told us to inspect the car ourselves, unwilling to accompany us (a stark contrast to Europcar). When I saw the car, I was shocked to see one of the tires was a spare! When I questioned the safety of using a spare tire, the rental staff became very impatient and dismissive, saying everything was fine. I had seen others rent cars with spare tires on Santorini, but they didn't drive on highways. I had to drive to Kalambaka and back, all on highways! In China, it's against traffic regulations to use a spare tire on the highway. Even though this is Greece, I had booked the car two months in advance; they shouldn't give me a car with a spare tire! I contacted QEEQ for help in mediating the situation. Their customer service was quite nice, but it was clear they had limited influence over the local rental company. Nevertheless, I appreciate their effort. Eventually, after much insistence from QEEQ and myself, they agreed to change the car. The replacement car was full of scratches and dents. Make sure to inspect such a car thoroughly, or you'll be charged for the damages when returning the car! Small scratches aside, I noticed a big scrape on the rear right side that wasn't documented, so I went back to report it. To my surprise, the staff completely ignored me and stormed out of the office! Fortunately, another staff member signed off on the scrape, acknowledging the damage. By the time we were finally ready to leave, an hour and a half had passed. Remember to avoid GoldCar and Rhodium! The insensitivity of the staff's attitude reset my baseline for poor service.
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Magee Cooper
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View more >If you don't buy their insurance, they treat you poorly!
The actual car was a Nissan Pulsar 1.2 CVT Energy Autom. Everything started smoothly, and the staff was very friendly. However, things went downhill when it came to recommending insurance! The rental staff were extremely persistent in trying to sell us insurance, saying that with 70 euros worth of insurance, we wouldn't have to worry about anything. They kept pushing us to reconsider. I thought we already bought full insurance on QEEQ, so there was no need to buy more. Plus, 70 euros is almost as much as the rental fee. Once they knew we weren't going to buy the insurance, their attitude changed immediately to being cold and indifferent. They even blocked over 1500 euros on our card! That's enough to buy a new car! We didn't think much of it at the time, took the keys, and went to inspect the car—assuming it would be fine. The rental staff reluctantly gave us the keys and told us to inspect the car ourselves, unwilling to accompany us (a stark contrast to Europcar). When I saw the car, I was shocked to see one of the tires was a spare! When I questioned the safety of using a spare tire, the rental staff became very impatient and dismissive, saying everything was fine. I had seen others rent cars with spare tires on Santorini, but they didn't drive on highways. I had to drive to Kalambaka and back, all on highways! In China, it's against traffic regulations to use a spare tire on the highway. Even though this is Greece, I had booked the car two months in advance; they shouldn't give me a car with a spare tire! I contacted QEEQ for help in mediating the situation. Their customer service was quite nice, but it was clear they had limited influence over the local rental company. Nevertheless, I appreciate their effort. Eventually, after much insistence from QEEQ and myself, they agreed to change the car. The replacement car was full of scratches and dents. Make sure to inspect such a car thoroughly, or you'll be charged for the damages when returning the car! Small scratches aside, I noticed a big scrape on the rear right side that wasn't documented, so I went back to report it. To my surprise, the staff completely ignored me and stormed out of the office! Fortunately, another staff member signed off on the scrape, acknowledging the damage. By the time we were finally ready to leave, an hour and a half had passed. Remember to avoid GoldCar and Rhodium! The insensitivity of the staff's attitude reset my baseline for poor service.
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