The service was great, but when returning the car, the specified spot was Terminal 1, Bus Stop 29, which was nowhere to be found. There were only stops 1-24. I had to ask many people, none of whom knew either. It took over an hour and numerous international calls to finally reach someone. Even the car rental return center at Frankfurt Airport was easier to find. If there is no return location at the airport, it is suggested to choose a more easily accessible location. Returning the car in Stockholm was much easier; there was a fixed location. However, the navigation couldn’t find this spot, and I had to ask many people to find it when picking up the car as well.
Picking up a car in Hamburg city center is not easy. There is no branch office, communication is inconvenient, and I made several international calls to the central office, which redirected me to a branch office. I waited for two hours and finally got the car in front of a Starbucks.
Returning the car at Munich airport was also problematic. The branch office is far from the airport, and after returning the car, I had to wait for the branch to arrange a vehicle to take me to the airport. As I was in a hurry to catch my flight, I took a taxi to the airport, costing over 20 euros.
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