Complaints about Langsa Car Rental:
1. My morning flight was quite punctual, and I arrived about ten minutes early, but they refused to give me the car, saying only large vehicles were available and it would cost extra.
2. After going to the restroom, I returned to find eight or nine people already in line. When I asked if I could get the car since I had arrived earlier, they told me to queue up, which wasted an hour. Since I only planned a one-day trip, this caused me to cancel a key attraction, the 'Swiss Cultural Village.'
3. When I finally got the car, I was stunned. I had booked a Mazda CX-5, a medium-small SUV. Apparently, they didn’t have smaller cars available and gave me a large vehicle instead. However, it wasn't your typical medium-large SUV. It turned out to be a bulky and cumbersome Toyota pickup truck, a type of vehicle I had never driven before. Luckily, I was traveling alone because if there were more people, there wouldn’t have been an enclosed trunk space for luggage. I have no idea why they assigned me such an undesirable car, but since time was tight, I had no choice but to hit the road.
4. This vehicle was heavy and had a diesel engine, which performed poorly. The acceleration was extremely sluggish, fuel consumption was high, and diesel is more expensive. The transmission made strange noises and revved up to 3,000 RPM while coasting downhill without pressing the accelerator. Handling was poor, especially on winding mountain roads. Despite typically managing to beat estimated map times without breaking traffic rules, this time I struggled just to match them. It severely affected both my schedule and energy levels. The only slight advantage of the pickup was handling rough roads reasonably well. While I didn’t actively seek off-road terrain, I experienced a short stretch of about a few dozen meters during some roadwork.
5. This oversized vehicle lacked a rearview camera, making parking inconvenient.
6. Either the low beams were absent, or they weren’t functioning, forcing me to use high beams at dusk, which annoyed oncoming drivers and increased the risk of accidents. At night, the headlights attracted many small insects to the windshield, impairing visibility. When I attempted to clean the windshield, I found there was no washer fluid available, and dry wiping was ineffective.
7. Before returning the car, I searched for a gas station near the airport but couldn’t find one. The staff, who had promised to be available until 9 PM, were gone when I arrived a little after 8 PM. I couldn’t return the vehicle with a full tank. Subsequently, I was charged over 200 AUD for refueling three bars of diesel, even though earlier I had refueled half a tank (four bars) myself for only 40.4 AUD.
The service attitude was average. Our English is not very good, and the staff was clearly not very patient. The actual payment was about 10 dollars more than the order amount, supposedly as a handling fee, which I didn't understand. When I rented a car along the Great Ocean Road, there was no such fee.
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