LAUNCESTON AIRPORT CAR RENTAL REVIEWS

Great

1. Booked a Mitsubishi ASX but received an MG ZS, with different trunk space. More importantly, the review options did not include the received model, making evaluation impossible. Only after complaining did customer service add the model, allowing this review. 2. When picking up the car, additional driver documentation was required. Despite calling the platform twice and emailing once, the addition was not successful. Three hours before the car handover, customer service finally called, confirming the addition and requesting payment. Their attitude was poor and unprofessional. So far, there have been nearly 10 complaints with no resolution in sight.

Car was great, clean and spacious for 2 people.

There were extra fees at check in.

The car was upgraded and smooth. The counter staff went above and beyond to source the right drop off spot. It was truly impressive.

It was a smooth experience.

Good experience

Friendly service

Corolla sedan was a 2019 model with 77K kilometres on the clock. So in average condition. Not a high end car. However, the car was easy to drive and went well. Counter staff were insistent that damage incurred would cause a $5500 penalty charge. And a refundable deposit of $1000 would be charged to my credit card and refunded if no damage. However, by paying the daily waiver fee (car and windows/tyres seperately, (approx $45 per day) then no deposit or penalty charge would apply. Staff took about 20 pics of car before pickup while we waited and another 20 pics when we returned - also while we waited which i found very annoying. I have booked a lot of cars in Australia and Overseas and i found then to be the most vigorous with these car examinations

Very poor experience. When I arrived, there were no cars available. They wanted to downgrade me to a smaller car, which I refused. I ended up waiting over an hour, and they still gave me a car that was smaller and worse than what I had reserved. The experience was very bad.

Excellent customer service beyond my expectations. Quite smooth & courteous. Can't fault.

Very simple to navigate.

Price that QEEQ quoted didn’t happen,had to pay 658 Australian Dollars, After signing paperwork I was informed of over 30 scratches and damage to the car. Also included in the price was car insurance, despite me stating I had car insurance. Felt like they tricked me, could have increased damage marks on my return of the car. Seemed a bit of a scam company.

NO

Always easy to deal with

Good service

Drop-off place hard to find. We got up-grading to Toyota Camry

It was the only car hire desk not open when I arrived after 6:00 pm which was irritating as I had to get back to the airport the next day.

Very convenient

Very satisfied

I found extremely poor service that while a shuttle bus was indicated to be offered, but it is not offered early in the morning and means you are required to walk with your luggage to the airport. That alone would prevent me ever booking with them again

Apex staff were lovely and helpful and the car was great!

Staff were helpful over the phone with a query

I was expecting a Tesla as i specifically booked for a Tesla, but i do understand that it stated others as well so a Polestar wasnt a dissapointment at all.

The counter staff was adamant that my AXA insurance was inadequate and I wouldn't be covered for any excess in case of a claim, was coerced into paying a higher pick up premium before we could leave

The online booing platform was great yet I didn't receive the price drop guarantee offer

Very good