CAR RENTAL REVIEWS ON RED SPOT IN HOBART

Not bad

After renting a car in Melbourne, the battery died due to our own fault. We called the emergency hotline and they helped us fix it free of charge.

Not enough staff at the counter.

The paperwork was handled smoothly, but there was only one staff member in the entire store, so we had to find the parking lot ourselves. A group of us dragged our suitcases around for a while before we found it. Once we found the car, we were not familiar with it, and there was no one to guide us. It took quite a while to get going. Returning the car was very simple and smooth, just handed the keys to the counter.

One-way rentals are very convenient, the price is reasonable, the staff is very enthusiastic, and the car is great. They even upgraded the car for me.

Determining the cost of damages is so slow, it takes 4 weeks to assess just two small scratches. I had to pay 3300 AUD upfront for minor scratches, and they will refund the difference if it costs less. Such small scratches would only cost 200 RMB to fix domestically, and I'm still waiting for confirmation.