The car rental service was really impressive. In Lanta, I accidentally damaged the car's undercarriage shield. It was around 9 PM and being on Lanta Island, there were no available ferries. The car rental company couldn't send a new car immediately. I had to leave for the pier at 5 AM the next day to catch a ferry to Krabi for my flight. I was really anxious that night. The car rental company made multiple calls to assist, and even though discussing car damage in English can be quite technical, they coordinated with the hotel through customer service. Ultimately, they advised me to leave the car on the island. They arranged for the hotel to take us to the pier the next morning, and after reaching Krabi, their car picked us up and took us to the airport. I covered the 800 Baht cost initially, which they reimbursed later. I really appreciate the company for allowing me to leave the car on the island and for resolving the problem, thus helping me out of a big dilemma.
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Kimberley Howell(s)
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