Staff were professional and reasonably efficient in the check out and check in progress. The car was in good order, clean and relatively new.
Staff took the time to explain the rental contract, which was largely Chinese only. They also took care of tolls, which were post-paid, and provide shuttle to/from HSR Tainan station.
About QEEQ:10.0/10
Was literally the only option I could find to pre book cars for Taiwan online.
Gasoline is not fully filled but the metre showed it was full. My husband found it only left 1/4 gasoline after he drove 200 miles somethings. He said it is unusual.
Making the call was a bit confusing as we didn't know which no to skip. Only dial last 8 no. if using public phone. Waited ard 15 min for pick up due to traffic jam. Wait outside at no. 18 and look for staff wearing the IWS blue yellow T-shirt.
Getting and returning car was very fast, car is new. Staff brought us back to airport with our hired car.
“Terrible pick-up experience. no counter in sight or specific instructions to contact staff”
About IWS:6.0/10
Waited a very long time to get the car. Was not given the option of picking up car at where the car was parked, wasted a lot of time coordinating the pickup.
They did a great job picking us up at the airport by pillar 18 and the return was very smooth. The car was in excellent condition and driving in Taiwan was much easier than the past.
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