The staff member was very helpful and explained everything clearly. The process was very simple. As I had bought third-party insurance from QEEQ, they provided extra explanations. Overall, it was a good experience. I wanted a brightly colored car, but they didn't have one. They recommended upgrading to a small SUV for $5 a day, which was great.
The first time I drove in Australia was in 2015, and QEEQ provided excellent service. Even after two years, I still remember that thrilling road trip. This year, I am planning another trip and QEEQ can help again!
We informed the staff about the collision when returning the car, but they were very impatient and kept questioning us about how the accident happened. We booked a Cruze but were given a very old model Nissan Pulsar instead. The car had no backup radar or alert system, making it very prone to accidents, especially in dark conditions. The experience was far worse compared to Hertz, and we won't choose this company again.
While parking on the roadside, I damaged a tire. BUDGET charged my credit card twice, totaling over 6000 RMB. In Australia, replacing a tire costs less than 1000 RMB. Not sure how they determine their pricing, it's unreasonable.
I took the documents provided by the car rental and got the keys at the counter very quickly. The car was a brand new Nissan SUV. We had a smooth seven-day road trip. As long as you refuel the car, the drop-off process took less than five minutes.
Although the procedures took a bit long due to the detailed explanation, the service was good. Car pickup and return went smoothly. The car was a new model with low mileage. No pressure to purchase additional insurance. English proficiency required was not too high. Pickup and return were right at the airport, which was very convenient. Highly recommended.
The process was easy and no deposit was required, unlike the E company which charges 100 AUD. The service attitude was very good. I originally booked to return the car at Hobbiton Airport, but when I asked if I could change it to Launceston, they said yes without hesitation and didn't charge any extra fees. Excellent service.
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