The car booked was not available and I was forced to take a 9 seat minibus for the first 2 days of the holiday, stopping us from doing what we wanted to do on those days. Once I had swapped to the correct car it was all perfect but this had been spoiled a little by the first experience.
“We didn’t get the car we had booked. Took an hour to pick up the car.”
About OK Mobility:5.7/10
We didn’t get the 7-seater we booked - instead they gave us a 5-seater. Customer service was very, very slow.
It took us an hour to pick up the car even though there was only one other customer picking up.
Shuttle bus was not signposted at airport and we were not informed by email.
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