Rude agent in Lamezia. Accused us of damaging the mirror. Not willing to accept our explanation. Ignored our questions like we were not there. Will never rent from Europcar unless our formal complaint is thoroughly reviewed. Terrible customer service! Never been treated this way before!
“A very positive experience which contributed to an excellent holiday.”
About Europcar:7.3/10
Car did exceed expectations but wait to be served was very long. However, counter staff were very pleasant and helpful. Vehicle cleanliness marked low as exterior was very dirty - request for widescreen and windows to be cleaned was dealt with very quickly. it was a new car so very clean inside.
About QEEQ:10.0/10
Very smooth and efficient booking process - and a very competitive price.
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