CAR RENTAL REVIEWS ON EUROPCAR AT DUBAI AIRPORT, DXB

My car was located on term 1 which took more than 60 mins to bring into term 3 as per my request originally!

As perfect as expected

Great service

In Sharjah you have to call Europcar to come to the car drop area.

The Wait was an appalling experience, extremely slow processing of customers and a long queue developed. No communication as to why it takes so long to process a person - 20 minutes each client? seriously bad. My car had to be brought from a different terminal.

I really dont know were to start from!!! I booked a car on easyrent cars company europcars. I was very very dissapointed with the staff who were running the europcars at Dubai airport. Me my husband and my 2 year old toddler were exhauseted due to the lateness of flight wen walked into europcars 3 staff memebers were free doing nothing besides talking to eacother 1 was in process of serving a customer we waited their for 45 mins and we did not get served my husband approached a stff member 3 Times and he was told wen we call u then come to the desk they were so rude and so unprofessional at the end we walked out due to the wait. So then we booked a car from HERTZ they were very polite and we got a car whithin 10mins.

It took me more time to hire the car from the counter (2 hours) that it took me in the plane. Terrible.

The did not send the invoice details by email: turkiemt0@gmail.com

Do not buy the so-called insurance from Zuzuche, they won't cover any claims! I submitted a police report but got no response. The app either crashes or freezes. If the business continues this way, they might as well become a scam platform! It would make money faster!

They don't accept UnionPay cards and refuse to refund the deposit. It's a scam; I will never rent from them again.

What is this additional charge?

Very bad to keep your customers waiting for 3 Hours while you have recived bookings in advance and you should be prepared

No problems what so ever smooth transaction

best website only use them

The deal mentioned A6 or equivalent ans we have got infinity Q50 which is a much smaller car. We could not even put two suitcases in the trunk. Had to carry one if of them in the backseat. My only worry is that on the easyrent website there were much cheaper deals with europecar that showed infinity Q50 or equivalent. So the result is that i dont trust the website anymore as I used to.

No

No

Like: The car was in a great condition and friendly staff
Dislike: The pick time was rather long.

Like: New vehicle.
Dislike: Fuel was not filled full. As a result very difficult to return same fuel level

Cooperative staff

I don't understand why there were extra charges during the rental period.

Like: Upgraded us as well!

Like: Vehicle was 2017 model @12k milage, neat and clean Payments and billing was handled correctly and without delays on authorized amount on the credit card
Dislike: Expected 2018 model as communicated by counter while picking up but the car was good