There were no signs in English at the drop-off location. It took over 2 hours to find out that the car should be returned to the ticket office inside the train station, which also had no signs in English. The company had no staff there, and only the ticket office helped collect the car keys. This is absolutely unacceptable. All subsequent plans including train and flight tickets were ruined! No compensation was given. This is terrible!
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Ida Wat
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