There was only one KIA available. They promised to exchange it as soon as a car was returned, but they didn't. The most frustrating part is the credit card deposit refund. They claimed it was settled when I returned the car, but now I've been charged over 200 yuan! Where's the proof?
The initial car provided wasn't great, but when issues occurred during the trip, the after-sales service was excellent and the replacement car was good.
Very satisfied. Despite the language barrier, all the staff were extremely patient. There was a friendly guy who spoke English and enthusiastically explained the services and important details. Also, returning the car in Mexico was quite straightforward, just a basic check was needed. In Europe, some rental companies tend to nitpick—speaking from personal experience. I'll rent from Europecar again next time.
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