CAR RENTAL REVIEWS ON EUROPCAR IN OSLO

It's relatively convenient, but the service personnel made a slight oversight: we booked an automatic transmission, but they gave us a manual one. We had to go back to change it after seeing the car.

The service was excellent.

Almost no waiting time for processing, returning the car was very convenient. However, it took a while to find the return location due to inaccurate navigation!

Rented at 10 AM, returned the car at 8 AM the next day, left the key in the key box because there was no staff early in the morning in the Nordic region. The staff collected the key at 1 PM, charged me for two days.

Did not get the car I booked. Instead, it was a Toyota Corolla estate with average condition, 40,000 km

This was the worst car rental experience ever. When picking up the car, I was given a confirmation sheet with many scratches not marked. Luckily, I checked it, otherwise I would have been held responsible when returning the car. Upon returning, they claimed there were scratches on the mirror, downward and very tiny, definitely not caused by driving. I didn't have any collisions while driving, yet they demanded compensation. I've never encountered this in North America.

Not many people, quick process

They said I would pay 2000 at the store, but ended up charging me 6100. The detailed cost list included taxes, but there were a lot of additional charges.

Regarding the E-pass device fee, it was not disclosed in advance, nor was the user's choice sought. Instead, it defaulted to a fee structure that favored the rental company, effectively depriving consumers of their right to choose. How can consumers be expected to read through dense terms in such a short amount of time? The rental company could have easily communicated this issue with the consumer in advance to reach a mutually satisfactory fee arrangement.