EUROPCAR CAR RENTAL REVIEWS IN ISRAEL

Dislike: the car was not from the last 3 years

Apart from spending some time filling in information at the beginning, the overall process was quite smooth, and the return was very quick.

Please refer to my after-sales order. There are major issues with charges.

Bad attitude, extra charges when returning the car

No update on damage claim until now

The staff at the car rental desk was not friendly. They informed us the car used diesel, but it actually used gasoline, which almost caused a serious problem.

I felt cheated. The actual price was more than double the price that I booked.

The order was prepaid, yet there was a mistake.

The counter for car pickup was very helpful. Since there were many people, they asked several times if I wanted to sit down for a bit. However, during the process, I was informed that exchanging the car at the airport would require an additional $39. This was not mentioned on the QEEQ app, and QEEQ had already been fully prepaid. Called QEEQ customer service, but after communicating with the staff, the issue is still pending. The attitude in the car pickup parking lot was indifferent.

Guys in the garage were extremely rude on the pick up. Then, on the drop off, the same guy who was extremely rude, with a cell phone flashlight, found a tiny nail in my tire after looking for it for 10 minutes. Still convinced the nail was in the car before we picked it up. Added an extra hour to our already 1 hour drop off time.

Simple, easy, good.

The return location and the counter are not together abroad, which was quite unfamiliar to me at first.

This was the worst rental car agency I have ever used. Never again! It took them 2 h to give a car! Uncettable! Did that reason we got to Masada 15 m to late to be able to enter so we could not see it! They had significant effected my vacation by being extrinely inefficient!

The store in Jerusalem was terrible and unprofessional. They mixed up our order, and the customer service added an extra rental day, starting a disaster. They charged us nearly 5,000 yuan without notifying us, and it wasn't even our fault; they were the ones who made the mistake.

When I came to Erufacar They did not have the car I ordered -Hyundai i20, So they gave me a Nissan micra that is similar to Hyundai i10. that was Terrible Because There was not enough room for people or bags. Except for the weak engine he had. Thank you

WAITED 2.5 HOURS FOR A CAR!!!!!!!!!!!!

They helped me out a lot - called me back constantly to try and help me

The car had a security code that wasn't properly explained, causing the car to not start on the road, which was very dangerous. Other services were okay.

Although ecar's cars are old, their customer service is pretty good.

Due to traffic, I arrived at Europcar in downtown Jerusalem at 11:00 AM. The staff impatiently told me 'you are late, your car has been cancelled.' I have so many questions—where is it written in the policy that you cannot be late for pickup? I paid the full amount as a prepayment. With no other option, I had to communicate with this extremely dismissive staff member, demanding that they provide a car and show me the contract clause stating I cannot be late.

Poor service and unauthorized charges