CAR RENTAL REVIEWS ON RECORD GO AT MALAGA AIRPORT, AGP

Like: Good vehicle. Great dropoff experience. Quick & easy.
Dislike: Too long a wait at pickup. Over an hour.

The car rental company wint to great lengths to upgrade and to charge us extra for everything. We spent in excess of 2 hours waiting for the car and then another hour trying to find the pickup location. The cost of the rental was very cheap but the car rental company never expected to let us rent the auto at that price.

My personal items got stolen from the car in Marbella. The really strange thing is that the car was locked. There were no signs at all of damage due to someone breaking in the car, as if they had a key and simply opened the car themselves. I had theft waiver insurance coverage, does this cover the loss of my personal items such as laptop and cash?

Dislike: Full insurance bought online when booking wasn’t enough, I had to buy additionnal coverage from record in order to be safe and it doubled the rental price and the car was still with handle opening windows in the back seat and no antenna for the radio

lots of hassle on extra insurance also over charged on fuel even though returned car back with full tank. very dissapointed

Smal plastic cover on driver's door handle at the lock went missing during hire. At drop off I pointed this out and was told someone had tried to break in as he demonstrated that the door lock did not work. There didn't appear to be any damage and I only used the remote control to gain entry and for locking. Anyhow I was not in a position to argue and accepted the repair cost 444 euros. which is very steep. Thankfully I was able to claim the full cost through my excess car hire insurance I purchased separately before we travelled. Can't fault RecordGo as they did email the damage report to me to enable the insurance company to agree the claim.

La voiture était très abimée. Il a fallu courir après le prestataire, qui n 'a jamais porté les corrections mais qui nous a dit que la voiture était abimée au retour. Que nous n'avions aucune preuve puisque nous n'avions pas pris de photos. Il m'ont prélevé 62€ forfaitaire pour un plein d'essence. Pour le moment je n'ai aucun remboursement

The counter staff were friendly and helpful enough. However, they were trying too hard to push the breakdown cover and additional insurance, which we didn't require.

the booking was very smooth and easy, I didn't use the price drop guarantee as it was only a short term low price rental.

I did not get the Nissan X Trail and it took so long at the desk and finally the lady gave me the wrong booking just a mess.

Awful counter staff. Over an hour wait on pick up. Air conditioning in car broken. No Bluetooth or Aux set up in car. Terrible company.

They did their job.

Firstly, I recommend buying full insurance, which was 64 euros for 2 days; I bought it. The biggest issue with this rental company is that they require a full tank service with two additional charges: a 24-euro service fee that is non-refundable and a 65-euro fuel fee that is refunded based on usage. Very disappointing.

Although I could not fault the car itself, I was extremely disappointed with the hidden costs, namely over-priced fuel and a whopping €1100 deposit, with a 30 day wait for a refund. Oh, and an attempt to upsell over-priced car insurance.