Very good price, decent car and easy drop off. Pick up took a very long time though even though is was off season, about 1.5 hours from clearly passports to having the car.
Enterprise were fine and Phoenix and Raul tried hard to make sure I was happy.
About QEEQ:8.0/10
The platform did what I needed. But I emailed Qeek with a question about if I needed an International Driving Permit for Spain. They responded that I did, though the Govt website said I did not. Actually, I did not need an IDP.
Very satisfied. Upon arrival at the airport, I called, and the lady quickly came to pick me up. During the car rental process, she only asked once if I had bought insurance. When I said yes, she didn't ask further. The car handover was quick, and they gave me a vehicle that had only been driven a little over 1,000 kilometers.
The car return inspection was very frustrating. Instead of a pre-authorization, they directly charged 1150 euros at the time of pickup. When I picked up the car, if I hadn't actively asked for an inspection, the rental staff would have just let me drive it away. The car was very clean, and I only took photos of the visible scratches without looking too closely. Returning the car was a terrible experience—using a flashlight for inspection?! Why didn't they use a flashlight during the pickup inspection? And charging 1150 euros directly on the credit card instead of a pre-authorization? This was the first time I encountered such a situation.
vehicle was not provided, need to take lower category, on top for expebsive insurance, insteqd of 413eur, they blocked 513eur, because of spending about 2 hours to solve the situation and with small kids I had no choice to accept thia situation..
DEVOLVI EL VEHICULO EN MISMO ESTADO INCLUSO MAS LIMPIO ME DICEN TODO CORRECTO Y DOS DIAS DESPUES DE LA ENTREGA ME CARGAN 150 EUROS POR LIMPIEZA, INTENTO CLARO DE ESTAFA PERO IRE A JUZGADO
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