Enterprise were fine and Phoenix and Raul tried hard to make sure I was happy.
About QEEQ:8.0/10
The platform did what I needed. But I emailed Qeek with a question about if I needed an International Driving Permit for Spain. They responded that I did, though the Govt website said I did not. Actually, I did not need an IDP.
There was a stone chip on the windscreen which they charged us €466 to repair which is excessive and a con. We are in the process of asking QEEQ to intercede.
They made me pay for pre-existed damage! I have the case opened by qeeq on that matter.
Beware of these scammers and always make them document every scratch and dent before you wheel out.
The store is not far from the airport, with shuttle service provided. The staff is very friendly, and the rental and return process is highly efficient. It was a great experience.
The wait time for picking up the car was very long (more than an hour in line). The staff lacked patience and demonstrated poor service attitude. The car provided was old and had over 83,000 kilometers on it. When the car broke down, Rent-A-Car customer service said the car was new, which was incorrect. After driving about 30 kilometers and parking, the battery wouldn't charge and the car wouldn't start. It broke down in the parking lot. I called the car rental company, and it took more than 2 hours for the rescue vehicle to arrive. I requested a replacement vehicle, and they provided a car with significant damage to the right rear door. There were better-conditioned cars available in the parking lot, but they chose to give me the damaged one as a replacement. This impacted my travel plans, and the rental company did not offer any compensation or a satisfactory replacement. This rental experience was very poor!
“QEEQ is the only car rental service I'll use while traveling. Seamless experience each time!”
About DRIVALIA:9.0/10
The staff was very friendly and answered any and all questions. Very quick for pick up and drop off, which was very nice considering these processes can be very long and annoying sometimes.
About QEEQ:10.0/10
I love using QEEQ while traveling! Very convenient with the app as well. They have a large variety of rental brands to choose from with multiple price points and car types.
The car was fine, it was a VW T-Cross instead of the Audi Q2 I was expecting. It was pretty scuffed up on the exterior, but this was already confirmed by them. The engine was pretty underpowered for the hilly roads in Marbella however.
They made an error on calculating my mileage for when I returned the car, which came out to 15 thousand kilometers driven in 5 days! So they sent me an invoice for over 6300 euros in excess kilometers. Obviously I contacted their customer support to dispute this and fix the error but I did not hear back from them for 2 days. I then contacted them by telephone at which points they informed me that the error was already corrected. That was a relief to hear, but then why was I not informed of this correction via email?
They will also try to upsell you their insurance package even when you have already purchased full insurance via Qeeq, claiming that only their own insurance is adequate, and if you do not choose it they will pre-charge 1400 euros from your credit card as a security deposit. Pretty ridiculous, but Goldcar is not the only one to do this.
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