Overall, it's pretty good. Although the car has clocked over 100,000 kilometers, it performed excellently during the trip in Iceland and was quite easy to drive.
Everything was fine, except that despite having ordered as full of an insurance as was available on the website I had to get a separate insurance at the car rental place which increased the price somewhat. This intransparency was not very nice.
The car model was quite old, the pickup location was very far, and the airport shuttle staff was seriously delayed by an hour upon arrival. Their phone was unreachable. When returning the car, there was a slight fuel shortage, and the staff seemed clueless, unable to simply charge a manual handling fee. They kept asking me to refuel, and it took a long time to explain the situation before they understood.
Very satisfied. The car rental staff were quite patient, and we communicated using translation software without them showing any impatience. When returning the car, there was a small stone chip on the windshield, but we couldn’t confirm if it was caused by us. After discussing with the rental company, no charges were applied. The whole communication process was pleasant. Kudos to the car rental company!
The overall service was good, and the vehicle inspection was thorough. Before departure, they reminded me about the type of fuel to use and suggested I double-check the vehicle and take photos as a record.
The shuttle service right at the airport entrance is extremely convenient, and there is a drop-off service to the airport. The service is truly excellent. The provided studded snow tires ensured no slipping throughout the trip, whether on snowy, rainy, or regular roads. Very safe. It was my first time driving a hybrid car, and since I couldn't hear the engine, I thought the car hadn't started. The staff ended up laughing at me for that.
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