Promised a Mercedes but got a Kia instead. Staff insisted it was the same category, but the difference is huge! The drop-off point was terrible, didn't see a single staff member. Had to park the car myself and return the keys to a store 300 meters away, and had to queue with others returning their cars. No luggage carts around the parking area either. Thankfully, I checked in my luggage at the airport first before returning the car, otherwise Hertz would have made it a nightmare!
Queuing for over 30 mins on pick up. Once at the counter I was processed faster than most other Rental companies I’ve dealt with. Was impressed by no upselling.
About QEEQ:10.0/10
Customer service was good. Price protector informed me that I had purchased at the best price.
“Réservation/récupération/restitution rapide et efficace. Véhicule tres bien équipé et en parfai état”
About Hertz:10.0/10
La voiture correspondait parfaitement à nos attentes en terme de taille. Elle etait beaucoup mieux équipée que ce à quoi nous nous attendions. Tout s'est tres bien passé
The staff at the Bergen rental office were quite nice, and we didn't face any issues when returning the car. However, the next afternoon we received an email notifying us of multiple unknown damages to the car. During the four days of rental, there were no accidents or collisions at all. Receiving such a notice made us feel deceived. We emailed them the next day, but a week passed without any response. After returning to Taiwan, we emailed the service offices in Norway, Sweden, Finland, and Denmark, and only then did we receive a reply saying, "We have received your email." There was no information on how they would handle the situation. This is terrible!
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