Even though I reserved this vehicle several days in advance, when I arrived at the rental facility the gentleman at the desk laughed at me and told me good luck finding a truck. He said he has no trucks and that he would not be able to find one. I went to enterprise just a few miles away and was given the exact pick up truck that I needed and had a very smooth the rental process through Enterprise. I would not recommend or use Hertz again
About QEEQ:10.0/10
I had no issues with the website easy rentcars.com
Didn’t have the car I reserved. Card reader didn’t work. Had to process card manually. After 3 different cards, and 15 tries. The kid literally said “maybe it’s our card reader” Who doesn’t have chip readers when their entire business is based on credit card processing? Customer service rating below zero if possible.
Like: I loved the car Dislike: Calling hertz on the phone and speaking to the reps I was driving in a massive rain down pour and needed to change location of drop off they could not tell me how far hertz was from hotel I was staying at . Paying more for a different drop off location seems rediculous to me
The guy at drop off location however was very nice
Like: Polite staff member. no delay getting on the road to complete the journey. Dislike: Vehicle had a annoying noise from the rear on the highway (i suspect a wheel bearing)
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M.Matthews
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View more >N.Younkin
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View more >Dislike: Some confusion over toll system/payment. Could be explained more clearly.
A.Newman
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View more >A.Miller
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View more >P.DEIGNAN
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View more >Dislike: Calling hertz on the phone and speaking to the reps I was driving in a massive rain down pour and needed to change location of drop off they could not tell me how far hertz was from hotel I was staying at . Paying more for a different drop off location seems rediculous to me The guy at drop off location however was very nice
M.Laffey
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View more >Dislike: Vehicle had a annoying noise from the rear on the highway (i suspect a wheel bearing)
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