Very easy process. Had to ask for existing damage to be noted on the form before I signed and took the car as the form I was presented with didn’t document all existing damage. I fear if I had not asked for a member of staff to check the car again and document correctly before me leaving I would have been charged for damage that was there before on return of the vehicle. Other than this point everything else was faultless and the car was fantastic.
The counter staff refused to proceed with my order when picking up the car. After driving out of the lot, the personnel discovered the paperwork was under someone else's name, not mine. I waited over half an hour for them to redo the paperwork. If not for the diligence of the car lot staff, I would have given a zero rating. Additionally, my credit card was charged twice, each time $200. This is despite having paid the rental fee in advance while in my home country.
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