CAR RENTAL REVIEWS ON AUTOSTRAD AT DUBAI AIRPORT, DXB

Very satisfied

Satisfied

Satisfactory service

There was a counter in the airport hall where the procedures were handled quickly, but they did not inform me of the specific car model. I chose an SUV COMPACT, but they gave me an SUV SMALL, which is a completely different category.

Except for the additional driver fee of 25 AED per day plus VAT, everything else was pretty good.

Good

Had to wait almost an hour in line to get the car

Everything was good, but the final deduction of the deposit (including speeding fines and airport parking fees) was not notified in advance, leaving me confused and anxious. Ultimately, it was through QEEQ that I received a written breakdown of the charges.

The service was okay.

The actual car model did not match the booking, the vehicle was downgraded but the price could not be adjusted. The in-store operations were slow, and the wait time for pickup was too long.

Don't be misled by the reviews.

Fair, but the working pace is quite slow

The pickup was relatively quick and smooth. The vehicle was very clean and tidy.

It's acceptable.

Satisfied, the service attitude is very good, they are very friendly.

The car was brand new, but the engine was not good. Do not choose domestic cars. The engine suddenly stalled on the highway which was terrifying. Additionally, the deposit is held for a month before it's returned. Extra rental days are extremely expensive. Not recommended.

The processing efficiency was low at night because there were very few staff available, and I had to wait a long time. Even though they replaced the car with an almost new JAC, it wasn't as good as Hyundai in terms of performance.

Accueil bien passé jusqu’au moment où ils ont essayé de me facturer des frais de prise en charge à l’aéroport de 65 dirhams ce que j’ai naturellement contesté car je n’ai pas entendu parler de ça lors de ma réservation et ils ont mis presque 20 minutes à le chercher pour me le montrer mais sans succès, ensuite ils se sont rendus compte qu’il n’y avait pas de disponible le peti suv que j’ai réservé mais sans rien me dire ils m’ont tout simplement indiqué voici la voiture que vous avez réservé en me montrant une berline et j’ai catégoriquement refusé et finalement j’ai eu une gamme supérieure. Je trouve qu’il y a eu une intention de tromperie.

Overall satisfactory

Overall, quite good. The car is relatively new and easy to drive. I received a domestic JAC.