CAR RENTAL REVIEWS ON ACE RENTAL CARS AT PERTH AIRPORT, PER

First time with you excellent service and price reception and pick up staff 5 stair will use again quality and price can’t be beaten cheaper to rent then use a taxi it’s win win for me

Booking system easy and cancellations are free if you change your mind so you have nothing to loose

Like: Service, car, experience all amazing
Dislike: Nothing

The staff were fantastic, but the office too far from the airport

Clearer description of non standard "airport" offices with early closing times

The service attitude of the counter staff was very mediocre. The vehicle was in poor condition, with rust on the roof, and looked like it had been submerged in water. The cleanliness of the vehicle was also worrying, with thick dust on the air conditioning vents. This was my worst car rental experience abroad. I rented a new model Outlander, which was more expensive than the old model. However, the car I got was very old and seemed like it was a decade old. Later, the car hit a parking pillar, and I had to pay the repair costs myself. After returning to my country, the insurance claim process was very slow. I provided all the documents as required by the rental company, but they told me they needed a response from the car rental company before they could process it, which dragged on for several months. In the future, there are two things to note: first, stay away from ACE, and second, try to buy full insurance from the car rental company instead of third-party insurance from your home country, as the claim process is very complicated.

Everything was great except that the business had moved and I could not find it. It would have been fine if I was picked up from the airport but I was already in town. I would recommend changing your address on your website

Although I contacted the staff the day before to confirm the baby seat, they could not find any record of it ever being booked. The lady was rude and not very helpful at all, says it was our fault for booking through an agency

NA,everything went well

NA,everything went well

Carol in the Perth office was amazing! She made the whole process so easy and was so friendly.

Did good...friendly

very easy to use

Not professional enough

The person who came to pick us up was quite reckless, stopping directly on the road and almost causing an argument with others. Everything else was very satisfactory.

The staff were friendly and humorous, the handover was quick, and the return process was thorough and fast. A shuttle bus took us directly to the terminal.

Like: Great car high milage but the price reflected that and the car was spot on in every way.

Like: Great friendly service, easy to deal with & helpful. Our rental car was very comfortable & convenient for our family travels.

The reception during pickup was handled by a newcomer, who was quite inexperienced and unprofessional. The drop-off process was better.

Staff were excellent. The car was quite old and I was worried at times that it may break down. But it did not. It was well needed.

These guys were fantastic. I lost my confirmation and they were able to help without any issues.

Like: best way to travel with family. easy booking n easy handling
Dislike: so many offer on insurance. so frightening

The car isn't available at the airport - you have to get a shuttle, for which I waited over an hour. After I was picked up, the van immediately turned back to the airport to get another customer, at which point we got stuck in the carpark because the driver didn't have any way to pay the fee. The phone staff were terribly rude, no apologies were given, and I got the impression that if I hadn't called the second time I would never have been picked up, even though they knew I was waiting. For comparison, I saw the nobirds van drive past three times while I was waiting for ACE. Not including the time going back and getting stuck.

try to clean the seatings more regulary