Renting and returning the car at Salzburg Airport was very smooth. When returning, the staff just asked a few questions and didn't even inspect the car, showing great trust in customers. Highly recommend!
When returning the car, there was no paperwork signed or report given. After returning home, I received an unidentified charge of EUR404 on my credit card. Rental company failed to contact the car rental service successfully and after two weeks, there was no proactive follow-up to get the report. The car rental service or the rental company might be involved in fraudulent activities.
The service was very poor. Despite agreeing on no additional insurance, they added it. They also forced an upgrade on the vehicle, claiming that my reserved model was unavailable. This resulted in an extra expense of over 200 euros.
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April Daniel
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