When returning the car, there was no paperwork signed or report given. After returning home, I received an unidentified charge of EUR404 on my credit card. Rental company failed to contact the car rental service successfully and after two weeks, there was no proactive follow-up to get the report. The car rental service or the rental company might be involved in fraudulent activities.
“From Salzburg to Hallstatt and Back to Salzburg, Austria”
About Interrent:2.0/10
The local rental company staff had a bad attitude. The rental agreement did not mention that dual-branded VISA or MasterCard credit cards cannot be used. When picking up the car, the staff said only single-branded VISA or MasterCard credit cards are accepted. I contacted the rental company but the local staff refused to help. This is a problem with the rental company, and I could not pick up the car even though I had already paid. Now, the rental company is not refunding my money.
Rented a car on short notice. While the service lacked some flexibility, it was overall acceptable and quite standard. Everything went smoothly and quickly.
“Salzburg - St. Wolfgang - Hallstatt - Obertraun - Gosau - Melk - Vienna”
About Europcar:6.0/10
Pros:
1. The car pickup process was simple and quick, just needed to show a Chinese driver's license, a translated copy from Zuzuche, and a credit card.
2. Self-service car pickup from the underground garage.
Cons:
1. The car had noticeable scratches which the staff did not inform me about; I only discovered them the next day under sunlight. Upon comparing with the car pickup video, it was clear they were 'old damage'. After calling them, they told me to check the markings in the form myself.
2. Few parking spots for Europcar at Vienna train station garage, had to park in the last available spot.
Tip: Get full insurance to reduce worries during your trip!
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April Daniel
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