When returning the car, there was no paperwork signed or report given. After returning home, I received an unidentified charge of EUR404 on my credit card. Rental company failed to contact the car rental service successfully and after two weeks, there was no proactive follow-up to get the report. The car rental service or the rental company might be involved in fraudulent activities.
“Functional, albeit scratched car. Quick and easy pick up and drop off”
About Alamo:6.0/10
The car was battered and bruised, full of scratches and has 70k km on the clock. I hire a lot of cars and they're almost always pretty new but it didn't matter, the car worked fine.
The local rental company staff had a bad attitude. The rental agreement did not mention that dual-branded VISA or MasterCard credit cards cannot be used. When picking up the car, the staff said only single-branded VISA or MasterCard credit cards are accepted. I contacted the rental company but the local staff refused to help. This is a problem with the rental company, and I could not pick up the car even though I had already paid. Now, the rental company is not refunding my money.
I was late and arrived 2 hours later to pick up the car, but they canceled my reservation. To reinstate it, they charged me 28 euros per day! I really can't understand their logic—I had already paid in full, but they still canceled. The rental office had only one staff member, and when I arrived, she was still on a phone call, which took a full 30 minutes before she attended to me.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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