Weird fuel policy. You pay a fee at pickup, then they refund you depending on how much fuel is left in the tank. How they calculate it accurately is debatable.
Four days after my holiday they send me the invoice fo €30 because antenna was missing , very poor customer service , that think should be check with the customer or advise before rent .
Never ever again with them , €30 from every customer that's good extra income for company
I've rented numerous times, and this company requires the highest deposit. A small Fiat required a 1000 Euro deposit. Because I used a foreign credit card, I couldn't temporarily increase the limit, so I had to give up the rental. It's so frustrating.
The car was just what was needed for the couple of days I was in Las Palmas. The whole experience was good, except for the fact that the insurance cost (80 EUR or a 900 EUR deposit) and the fuel deposit (another 80 EUR) was hidden until I arrived to pick the car up. Not the most unreasonable pricing, but disliked the underhanded way it seemed to be hidden until I had little choice but to pay it. Would have been much happy had it been included in the original cost when booking online.
We had previously rented with Interrent in Tenerife, so I knew what to expect from the car - a very small Fiat 500, but it was very cheap so that was OK. It does seem that one of the reasons that Interrent is cheaper is because their desk in the airport and where the cars are located are about the furthest they can be from Arrivals!
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B.Bednarek
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