They kept asking me to pay two deposits of 1000 euros each, which didn't make sense. After further inquiries, I found out that it was for insurance. What kind of insurance costs 2000 euros? The rental order clearly stated it should only be 8 euros. After a long negotiation, they then claimed one deposit was 300 euros and the other 101 euros for fuel coverage. Having been on a 16-hour flight, I was too exhausted to argue. The rental platform didn't reach any agreement with the rental company, and their insurance wasn't recognized. Ultimately, we consumers suffer the losses.

Very helpful staff. My car had damage on pick up not on the condition form. I videoed the car and showed them on return and no problem.

Very impressed with QEED. I asked a question about late pick up at velencia airport and received a prompt response with my question answered both by email and a phone call.

Car was fine. My own fault, but the fuel policy was not clear enough. What started out as a very good value rental soon gets eroded with additional and unexpected fuel refill charges.

The mobile app can be difficult to navigate. Spent ages looking for a way to change currency. Would be good to default back to home currency instead of last used. Also would be good if fuel policy other than full to full was highlighted more prominently. Fuel policies can have a significant impact on overall cost.

Counter Staff was rude and utterly unprofessional. New terms and conditions were introduced and, to be precise, imposed at pick up (e.g. while 300/500 deposit was agreed in the booking made online, 1100 were held at pick up, not to mention other airport and operations fees not disclosed at booking stage). They also tried to sell an additional insurance policy of Eur 200+ - despite I made clear that I had already bought total coverage ("0 waiver") at booking stage. Needless to say, first and last time I rent from this company.

Id like to have my refund because I didn’t take the car, The receptionist came up with lots of fees and also he ask me for £1.000 for deposit, but online the info was totally different ($300 to $500). I paid for extra insurance and he was asking again for more payments!