AVIS - Melbourne Information, Car hire Instructions & Policies

Highly recommend Avis! I've always used Hertz, but this time Avis provided a great experience too!

More expensive than renting a car in Tasmania, but overall satisfied except for the return process.

Service was professional. It was my first time renting a car abroad, so I was quite nervous and had some communication issues, but it was easier than I thought.

The initial car provided had scratches on the left side, which were not mentioned in the order. To avoid disputes, I went back to the rental company the next day to exchange for another car, which delayed my trip a bit.

Before picking up the car, they didn’t ask customers to check the vehicle condition but required a signature for confirmation and pushed extra insurance. When returning the car, they claimed there were scratches and forcibly charged us.

Renting the car took too long, had to wait forever to complete the procedure, and the staff's attitude was poor

Picking up the car was very convenient, but it took some time to find the parking lot when returning it.

Average, long waiting time in the queue

They close at 5 PM, arrived at 4:54, finished in ten minutes, others were in a rush to leave, haha Overall performance was satisfactory, got a Toyota

The car pick-up was quite smooth

Very satisfied

Very good

We booked a compact SUV, but the rental company initially provided a Kona, which is classified as a small SUV on the rental site. The company explained that their classification differs from the rental site, and for them, a ASX and a Kona are the same category. Fortunately, we found an ASX on site and eventually got it. Otherwise, it would have been a hassle with the price difference dispute, and more importantly, a small SUV wouldn't have fit our luggage.

Very good

Very good

The process was fairly smooth.

Very satisfied. Since they didn't have the model I reserved when I picked up the car, they upgraded me to a 4-door Volkswagen for free. I don't remember the exact model, but it was a new car with only a few thousand kilometers on it. The car was very clean inside and out.

Very satisfied

Very convenient and simple. This was my first perfect car rental experience.

The only concern I had was that no paper contract was provided for pick-up and drop-off (it's available in the email), which made me feel a bit uneasy.

I reserved a Kia Carnival, but initially didn't buy full insurance. The short blonde woman who assisted me had a bad attitude throughout the process. They gave me a huge Staria, which I later found to be too large, so I decided to purchase full insurance. The vehicle is very large and consumes a lot of fuel, but that's not the main issue. Being a front-wheel drive and not a 4WD, it's very heavy, and struggled to go uphill on gravel roads in Australia. It was very dangerous and slid back several times. On three occasions it got stuck, and we spent a lot of time pushing it out. Overall, the experience was not very good.

The good thing is the navigation location. The car is on B1. When you exit the basement, press the call button at the exit. The staff's attitude is acceptable.

Overall satisfied, but slightly disappointed not to get the reserved car model. The sedan was replaced with an SUV. The throttle lag of the MG is much greater compared to Toyota, very hard to get used to. It started slowly while making a U-turn at an intersection, almost blocking the car behind… I hope I won't encounter an MG model next time.

When we picked up the car, they just gave us the key. It was a small Mitsubishi with some scratches. They said photos of the car had been sent to our email. Upon inspection, the exterior seemed fine. We rented the car for 8 days but only used it for 5. On February 16, we drove from Melbourne along the Great Ocean Road to Port Campbell. On February 18, while returning and stopping at a gas station in Colac, we noticed part of the left rear wheel cap had come off. Despite multiple attempts, we couldn't reattach it. Further inspection showed it was unsafe to drive at high speeds with it partially detached, so we put it in the trunk. The wheel cap was made of plastic and clipped onto the tire with no screws, and part of the clips were already broken. We had only driven about 400km on the Great Ocean Road, the roads were in good condition, and we didn’t have any collisions or accidents. We believe the wheel cap was already damaged when we picked up the car but it was not visible. After contacting customer service at Zuzuche, they advised us to visit a nearby Avis or Budget location for an inspection. At a Budget location 7km away, we were told the car was safe to drive without the wheel cap. On returning the car on the 20th, the staff immediately blamed us for the damage. After remote communication with Zuzuche, we filled out a form explaining the situation as their customer service suggested.

Very satisfied

Very satisfied with the car rental in Australia. Quick pick-up, professional service, no unnecessary insurance upselling. Reminder: your credit card needs to have international payment enabled; it's good to have a backup card. Driving on the left in Australia is easy to adapt to, especially since the driver sits on the right. Also, remember that besides using GPS, you can't play with your phone in the car, or you might get fined several hundred AUD if caught.

Very satisfied with this car rental experience in Australia. Quick pickup, standardized service, and no unnecessary insurance upselling. Remind everyone to ensure their credit card allows international payments, and it's good to have a backup card. Driving on the left in Australia is easy to adapt to since the driver sits on the right. Also, remember that besides using the navigation, you shouldn't use your phone in the car, or you could be fined a few hundred AUD if caught.

Very convenient