Record Go, Madrid Atocha Train Station Car hire

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Record Go - Madrid Atocha Train Station Information, Car hire Instructions & Policies

Address

Calle de Rafael de Riego, 3, 28045 Madrid

Telephone

+34662353161

Pick-up Instructions

Our office is next to Madrid Atocha station. Leave Atocha station by one of the exits which lead onto Méndez Álvaro street. Once you’ve gone out the door, go under the flyover. Cross the pedestrian crossing and go straight on down Rafael de Riego street. Continue along Calle de Rafael de Riego until building No.3.

Drop-off Instructions

Enter the car park and park the vehicle in one of the drop-off spaces for Record go. These spaces are coloured red. Once the vehicle is parked, go to the Record go’s main office and hand in the vehicle key to properly identified Record go staff only.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -21:00	08:00 -21:00	08:00 -21:00	08:00 -21:00	08:00 -21:00	08:00 -21:00	08:00 -21:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

19 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Full Driving License issued in Spain

EU Driving Licence

Original driving licence + spain swear translation

spain swear translation

For local renters, you need to bring:

Full Driving License issued in Spain

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

EUR 12.95/day

capped at EUR 155.4

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 12.95/day

capped at EUR 155.4

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 10.95/day

capped at EUR 131.4

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra France Gibraltar Portugal	EUR 20 per day

This additional fee is 20 Euros per day, with a minimum charge of 40 Euros and a maximum per rental of 200 Euros.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1200 for Hyundai Grand I10,Opel Corsa,Toyota Aygo,Fiat Panda,Fiat Panda,Fiat 500 Cabrio,

EUR 1500 for Toyota Corolla,Opel Astra Automatic Or Similar,Volkswagen Golf,Nissan Juke,Kia Niro,Compact,Renault Captur,Ford Tourneo Courier,Peugeot 308,Nissan Qashqai,C Hr Hybrid-hybrid,Opel Grandland,Opel Grandland,Kia Sportage-4wd,Doblo 6 Seater,

EUR 2000 for Peugeot E 2008,Description Not Available,Ford Galaxy,Ford Kuga Or Similar (eco Label),Fiat 500,Fiat 500 Electric,Bmw 5 Series,Bmw X1,Mini Cooper Cabrio,Toyota Proace,Ford S-max,Renault Grand Scenic,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

8.1 km from Cuatro Vientos Airport

13.8 km from Madrid–Barajas Airport

Railway Stations

0.4 km from Atocha Train Station

7.5 km from Chamartin Station

Hotels

2 km from Hotel Claridge Madrid

2 km from PYR se1ect Plaza Mayor II y III

9.2 km from Eurostars Suites Mirasierra

Other Landmarks

1.1 km from Paseo Del Prado

1.6 km from Puerta Del Sol Madrid

5.4 km from Convention Center

FIND ME A CHEAP RENTAL

Map view of Record Go Store Location

coordinates: 40.404444 -3.693519

Guest Reviews

Total points： 2.0 / 10 Poor

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Cliff McCarthy
Madrid
2 /10 Poor
Reviewed: Thursday, February 20, 2025
Terrible experience. They gave us a faulty car with a broken battery. We reached Toledo that night and contacted both the rental company and QEEQ for assistance. Their solution was to tow the car away without providing a replacement. We spent days being bounced back and forth between QEEQ and the Spanish rental company. The rental company called and suggested towing the car but refused to refund the rental fee and denied any issues with the vehicle. On the way back to Madrid, the car malfunctioned again, drastically slowing down and eventually becoming undrivable. We were stranded on the highway for half an hour before resuming our journey. The car malfunctioned a second time while driving uphill, causing us to slip back dangerously and nearly get hit by a truck. We had to inch our way back to the rental office. Both QEEQ and the rental company's customer service were unhelpful, blaming us for not checking the car properly at pickup. How can anyone know the condition of the car without being a mechanic? Absurd!
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