Record Go, Madrid Off Airport Car hire

Best price car hire
Address
Pick-up
Drop-off
Opening Hours
Deposit policy
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Record Go - Madrid Off Airport Information, Car hire Instructions & Policies

Address

Calle Cigoitia, 1 – San Blas – Canillejas, Madrid

Telephone

+34627359103 / +34936192468,+34627359395

Pick-up Instructions

The Record Go - Madrid Off Airport car hire location is located out of the airport

You can arrive of Record Go - Madrid Off Airport car hire by free shuttle bus.

PICK-UPS: Literally, 5 minutes from the airport in our free shuttle service. In Calle Cigoitia, 1 – San Blas – Canillejas. Terminal 1 – T1 - ‘Exit the terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing., there you will see our meeting point.’ Terminal 2 & 3 – T2 – T3 - : ‘Go to the exit in front the Exit lounge 5 or 6 and follow the indications to T1. Go up the stairs, walk through the ramp and go down the stairs to the Arrivals Hall, exit the Terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing, there you will see our meeting point.’ Terminal 4 – T4 - ‘Exit the terminal and cross the zebra crossing and follow the indications for the “Bus hotel stop, there you will see our meeting point.’ For more details, please check: https://www.recordrentacar.com/instructions/MAD-punto%20de%20recogida-ES-EN.pdf

Drop-off Instructions

To return the vehicle to our office at Calle Cigoitia, 1 – San Blas – Canillejas, Madrid, follow the signs: From the airport, head south on the M-14. Take exit 1 towards E-90/A-2. Once you are on the A2, take the branch towards A2/Vía de Servicio and make a right turn onto Avenida de Aragón (180º turn). Record go Madrid Office: Calle Cigoitia, 1 – San Blas – Canillejas, Madrid. No out of hours available. Key box for returning 24/7 without shuttle service after the office closing time.(From 7 am to 23 pm)

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

19 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Full Driving License issued in Spain

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Original driving licence + spain swear translation

spain swear translation

For local renters, you need to bring:

Full Driving License issued in Spain

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra France Gibraltar Portugal	EUR 20 per day

This additional fee is 20 Euros per day, with a minimum charge of 40 Euros and a maximum per rental of 200 Euros.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1100 for Toyota Yaris,Toyota Yaris,Chevrolet Spark,Mg3,Flat 500,Fiat Panda,Fiat Panda,Fiat 500 Cabrio,

EUR 1400 for Hyundai Ioniq,Volkswagen Golf,Opel Astra 5 Doors,Nissan Juke,Hyundai Kona Electric Or Similar,Omoda 5,Seat Arona,Peugeot Rifter 5+2 O Similar,Ceed Plug In,Renault Megane,

EUR 2000 for Hyundai Kona Electric Or Similar,Hyundai Staria,Grand Tourneo Connect,Mg Hs,Nissan Qashqai,Fiat 500 Electric,Fiat 500e Cabrio 42 Kwh,Bmw 5 Series,Peugeot 5008,Mini Cooper Cabrio,Hiace 12 Seats,Ford S-max,Ford Galaxy,

EUR 1800 for Ford Kuga,Renault Arkana Hyb. Aut.,Nissan Qashqai,Hyundai Tucson,Kia Sportage,Bmw 218,Peugeot 5008,Mg Hs,Citroen Elysse,Nissan Qashqai,Mazda Cx30,Fiat 500 Electric,Fiat 500e Cabrio 42 Kwh,

EUR 2000 for Toyota Proace Electric Aut,Hyundai Staria,Grand Tourneo Connect,Renault Espace,Porsche 911 992.2 Carrera,Bmw 5 Series,Peugeot 5008,Lexus Lbx,Mercedes Clase B,Mini Cooper Cabrio,Hiace 12 Seats,Es 250 Ex,Ford S-max,Ford Galaxy,Toyota Proace,Citroen C4 Grand Picasso,

EUR 3000 for Mercedes Clase E,Mercedes Cle Cabrio,4x4 Winter Tyres,Xc60 Plug In,Toyota Hilux,Mitsubishi Eclipse Cross,

Theft Insurance Excess differs by car model:

EUR 1100 for Toyota Yaris,Toyota Yaris,Chevrolet Spark,Mg3,Flat 500,Fiat Panda,Fiat Panda,Fiat 500 Cabrio,

EUR 1400 for Hyundai Ioniq,Volkswagen Golf,Opel Astra 5 Doors,Nissan Juke,Hyundai Kona Electric Or Similar,Omoda 5,Seat Arona,Peugeot Rifter 5+2 O Similar,Ceed Plug In,Renault Megane,

EUR 3000 for Mercedes Clase E,Mercedes Cle Cabrio,4x4 Winter Tyres,Xc60 Plug In,Toyota Hilux,Mitsubishi Eclipse Cross,

Fuel Policy (what does it mean)

Full to full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

4 km from Madrid–Barajas Airport

19 km from Cuatro Vientos Airport

Railway Stations

4.8 km from Valdebebas

4.9 km from Aeropuerto T4

5.5 km from Vicalvaro

Hotels

9 km from Hotel Claridge Madrid

11.4 km from Eurostars Suites Mirasierra

11.9 km from PYR se1ect Plaza Mayor II y III

Other Landmarks

9.3 km from Paseo De La Castellana

9.4 km from Puerta De Europa

9.5 km from Convention Center

FIND ME A CHEAP RENTAL

Map view of Record Go Store Location

coordinates: 40.449074889813 -3.5790117877318

Guest Reviews

Total points： 8.5 / 10 Very good

Vehicle condition: 0.8
Vehicle cleanliness: 0.5
Spaciousness: 0.5
Counter staff: 0.7
Pick-up location: 0.4
Drop-off location: 0.5
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

M.Short
Madrid
8.7 /10 Very good
Reviewed: Monday, June 15, 2026
Everything was fine until I went to pick up the car. I was told that I either paid 22 Euros a day for the full cover insurance or that I would have to put down 1000 Euros deposit that would be refunded in ‘about’ a week. I wasn’t comfortable with this and was told that I had to do one or the other to take the car. 1000 Euros is a lot of money to hand over so I reluctantly paid 22 Euros for the insurance as it was late and I wanted to get away. I later read on the T&C’s that if there is any damage to the car I would be liable to 1000 Euro excess which I understand but I could not find anywhere that it says you have to put 1000 Euros deposit down.
Read More >
P.Benezra Carmeli
Madrid
7.3 /10 Good
Reviewed: Monday, June 15, 2026
Bonne voiture, mais montant exagere de caution, y comprit plein dessence
Read More >
Ali.N
Madrid
8.7 /10 Very good
Reviewed: Monday, June 15, 2026
Great as always...Sara is the best!
Read More >
Barnett Bray
Madrid
2 /10 Poor
Reviewed: Monday, June 15, 2026
Read More >
Noel Ackerman(n)
Madrid
2 /10 Poor
Reviewed: Monday, June 15, 2026
Read More >
Joyce Fowler
Madrid
2 /10 Poor
Reviewed: Monday, June 15, 2026
Read More >
Daniel Alfred
Madrid
6 /10 Average
Reviewed: Monday, June 15, 2026
Read More >
Eileen Doherty
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Very satisfied
Read More >
Laura Joule
Madrid
8 /10 Very good
Reviewed: Monday, June 15, 2026
Quite satisfied
Read More >
Guy Lyly
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Not bad, although it's not an Alfa Romeo.
Read More >
Baird Andrew
Madrid
2 /10 Poor
Reviewed: Monday, June 15, 2026
Read More >
Jo Carey
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Satisfied
Read More >
Hayden Johnson
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Satisfied
Read More >
Joshua George
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Good
Read More >
Darren Whit
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Satisfied
Read More >
Jenny Carrie
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Madrid Airport T1, the store is easy to find, the staff speaks good English, and the fees were explained clearly. They didn’t push additional insurance after knowing I already purchased one.
Read More >
Faithe Finger
Madrid
8 /10 Very good
Reviewed: Monday, June 15, 2026
The staff are very professional.
Read More >
Sally Austin
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
They gave me a Toyota CHR hybrid when I picked up the car. It was fuel-efficient and only used half a tank over two weeks. The Echo tag also offered a 25% discount on parking fees in Madrid's city center, which was very convenient.
Read More >
A.Brunacci
Madrid
9 /10 Excellent
Reviewed: Monday, June 15, 2026
nice experience
Read More >
Emily Cowper
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Pretty good.
Read More >
Burke Jacob
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Very good.
Read More >
Herbert Jordan
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Very satisfied with the car rental experience. The staff at the counter were very polite and provided detailed guidance on important points.
Read More >
Paul Jerome
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
The insurance recommendation was straightforward and not pushy.
Read More >
Wayne Raymond
Madrid
8 /10 Very good
Reviewed: Monday, June 15, 2026
Car pickup was convenient, make sure to inspect the car carefully and keep detailed records.
Read More >
Randolph Titus
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
The service was quite good, and the rental process was relatively quick. However, the pick-up location was a bit hard to find.
Read More >
Ed Geordie
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Very satisfied.
Read More >
Jason Burne-Jones
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Very satisfied.
Read More >
Elizabeth Longfellow
Madrid
8 /10 Very good
Reviewed: Monday, June 15, 2026
Record Go's location is outside the airport. After landing, you take a shuttle to their office for pick-up and drop-off. A deposit of €1200 is required, but if you don't want to pay this amount, you can opt for additional insurance costing around €80. Additionally, you need to pay approximately €80 for fuel upfront during pick-up, which will be refunded if the car is returned with a full tank. It's been two days since I returned the car, but the deposit and fuel refund have not been processed yet. I was informed that the standard processing time is seven days, with a maximum of thirty days.
Read More >
Henry Reed
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Very satisfied
Read More >
Novia Wodehous
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Pretty good. Although there was a promotion for insurance when picking up the car, once I told the staff I was willing to leave a deposit and didn't want to buy their recommended insurance for over 80 euros, they didn't push further.
Read More >
Hamiltion O'Connor
Madrid
6 /10 Average
Reviewed: Monday, June 15, 2026
Read More >
Alberta Job
Madrid
8 /10 Very good
Reviewed: Monday, June 15, 2026
Satisfied
Read More >
Veronica Defoe
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Quite satisfied
Read More >
Myrna Monroe
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
The car rental service was excellent.
Read More >
Primo Maxwell
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Very satisfied
Read More >
June MacMillan
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
It's okay.
Read More >
Rupert Hansom
Madrid
8 /10 Very good
Reviewed: Monday, June 15, 2026
Acceptable
Read More >
Eli Nicholas
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Not bad.
Read More >
Owen Thorndike
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Very satisfied, but requires a credit card to rent the same model.
Read More >
Tina Robbins
Madrid
4 /10 Average
Reviewed: Monday, June 15, 2026
Read More >
Coral Edward
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Good
Read More >
Janice Christy
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Vehicle upgrade
Read More >
Anonymous
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
This is my second time renting a car here, so I'm familiar with the process. The only downside is that the exit route is a bit complicated.
Read More >
Anonymous
Madrid
8 /10 Very good
Reviewed: Monday, June 15, 2026
When you return the car it has to be completely full, and they only allow up to about 10 km of fuel usage, so you’re basically forced to fill up at a nearby gas station right before drop-off.
Read More >
Anonymous
Madrid
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Overall very good. I’d suggest skipping the website insurance and just buying full coverage directly at the counter. It’s a bit more expensive, but you don’t have to leave a deposit of over €1,000.
Read More >