Drop-off can be improved, good value for money, no overcharge, more clarity on the tolles would help
Dan
South Africa
Reviewed: Tue, Nov 26, 2019
About Europcar:8.7/10
I have 2 opportunities for improvement to recommend to Europcar and 2 watch-out for potential people renting:
1) Tolles in South Africa get automatically charge to some while sticker placed under the middle mirror (I didn`t know that, would have preferred to opt out instead of being charged later to my credit card).
2) Drop out can be improved: After a bad experience I had with GoldCar in Rome Fiumicino, Italy(overcharge because of misfuelling, even if I have pictures proving I have returned the car with even more fuel than I have taken it and I`m claiming the money back for the past 2 months), I`m asking after each rental a printout to confirm that everything is fine (no supplementary scratches, fuel level according to the contract during dro-out).
It took me more than 30 minutes to find out the right person that can print a confirmation that everything is alright while returning the car. I would have prefered this would happen faster. In the previous experience with Goldcar they said everything is fine and they`ll sent out the final invoice by e-mail and then I got extra charge.
In conclusion, I think that Europcar should keep the option of printing out the final confirmation of returning the car and should do this much faster (not in 2 days online or after waiting for almost 1 hour on site).
Enjoy South Africa. It`s a very beautiful country!
About QEEQ:10.0/10
Swithched from renting on companies website to renting on easyrentcars.com. For now (only 3 rentals with easyrentcars in the past 2 months) I`m very satisfied with easyrentcars.com and I have recommended it to my friends.
When we went to rent a car, there was almost no waiting time. Although our English was not very good and communication was a bit slow, the lady who assisted us was patient and very helpful.
It was not the model I booked. I remember the price was over 200 RMB per day when I made the reservation, but it ended up being 760 Rand per day.
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Drop-off can be improved, good value for money, no overcharge, more clarity on the tolles would help
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